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Theme product images are not available after importing

This topic has 5 replies, 3 voices, and was last updated 3 weeks, 2 days ago ago by Andrew Mitchell

Jay

Participant

November 1, 2024 at 08:17

I imported Kids theme, after that when i preview the website, its not showing the product images. all the images are blank

Files is visible for topic creator and
support staff only.

#421256 Copied Theme version: 9.4.3

4 Answers

Rose Tyler

Support staff

November 1, 2024 at 09:00

Hello, Jay,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#421259 Copied

Jay

Participant

November 1, 2024 at 09:33

I have shared the access. pls help in resolving it. Thanks

Please contact administrator
for this information.

#421261 Copied

Rose Tyler

Support staff

November 1, 2024 at 09:56

Hello, Jay,

We’ve disabled 3rd-party plugins and imported demo content to your site.

Best regards,
8Theme Team

#421262 Copied

Andrew Mitchell

Support staff

November 1, 2024 at 19:12

Dear Jay,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#421352 Copied
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The issue related to '‘Theme product images are not available after importing’' has been successfully resolved, and the topic is now closed for further responses

Theme product images are not available after importing

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