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Theme reset by-default again and again - by Sajid

This topic has 11 replies, 5 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

Sajid

Participant

December 27, 2020 at 15:20

Dear Experts,

We are using Xstore theme for WooCommerce. We changed the setting according to our store layout and change logo etc. After few days all the setting changed automatically and XStore logo display on our website. This is happened two times. We’re very worried about this things.

Please do the needful asap.

Thanks

Please, contact administrator
for this information.

#265944 Copied Theme version: 1.0 WooCommerce version: 4.8.0

10 Answers

Rose Tyler

Support staff

December 27, 2020 at 15:27

Hello,

Thanks for using our theme.
Try to contact your hosting provider about this problem. Do you use CDN or server cache?
Follow this article to update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#265949 Copied

Sajid

Participant

December 27, 2020 at 16:06

Hello,

Using W3C Total cache plugins. Please help.

#265957 Copied

Olga Barlow

Participant

December 28, 2020 at 20:50

Hello,

I have checked your site and don’t see the problem http://prntscr.com/wbqpkd
Maybe you reset the Theme options or imported any default header using Header builder settings? Then you may get the default header.

Regards

#266083 Copied

Sajid

Participant

December 29, 2020 at 20:40

Hi Olga,

Thanks for your support and help. But we never change header or any other setting again and again but sometime all the setting changed automatically and XStore logo display on our website in the center. All the custom CSS remove automatically. I don’t know how to fix this. I am very afraid about this. Please help me on this asap.

Thanks

#266183 Copied

rklee

Participant

December 29, 2020 at 23:01

i had the same thing happen to me a few weeks back. I started exporting the the theme after all my changes just in case it happens again. I have no idea what caused it

#266192 Copied

Olga Barlow

Participant

December 30, 2020 at 14:56

Hello, @Sajid

Point is that I don’t see the mentioned issue on your site. The header is ok http://prntscr.com/wd10kz Could you, please, contact us once you get the problem again. We’ll check it in more detail.

Regards

#266276 Copied

cipzer

Participant

December 30, 2020 at 15:15

The same happen with me right now https://www.8theme.com/topic/my-customizations-got-reset-automatically/#post-266279 What to do

#266281 Copied

Olga Barlow

Participant

December 30, 2020 at 15:41

Hello, @rklee

Do you mean that you did not update anything, did not reset anything but just get the default header? Because the mentioned issue could appear if you used the built-in header instead of the header builder and updated theme from the previous version to 7.2.

Regards

#266287 Copied

Sajid

Participant

January 6, 2021 at 21:43

Dear Support Staff,

Could you please tell me proper solution? I am not waiting to re-set again. Is there any issue/ persist with main theme and child theme.

Thanks

#267092 Copied

Olga Barlow

Participant

January 8, 2021 at 14:58

Hello, @Sajid

Our theme does not have any auto-reset option. So, the mentioned issue may occur only if you did not create the header using header builder and updated theme to the latest version that does not support built-in header structures anymore or if you manually reset the header from Theme Options > Header builder > Header templates.
Make the backup of theme options via Theme Options > Import/export > download the export file. And let us know once you get the issue with the header again.

Regards

#267326 Copied
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