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Theme Setup - by logonsoftware - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

logonsoftware

Participant

August 16, 2019 at 11:18

Hello,

I installed the theme theme in my dashboard but on top it showing in red that:

1) “Attention!
Royal Core plugin requires the following theme: Royal
v6.0.0 or higher.”

2) demo data are not showing on front end. And I am also
not able to install suggested plugins…

3) 1 more thing Slider is also not working. and even I am
not able to import data.

4) Edit option is not showing on front end which is
generally on top of the pages/posts.

Please help me in this.

Looking forward to your reply.

Thanks!

Please, contact administrator
for this information.

#219254 Copied Theme version: Version: 5.0.1

8 Answers

Rose Tyler

Support staff

August 16, 2019 at 12:31

Hello,

Please make sure that credentials are correct – http://prntscr.com/otgkkr
We have submitted the update (v6.0) for the Royal theme and waiting for the approval. Meanwhile, the new version is available via auto-update (Dashboard > Updates > Check updates button).
Provide correct wp-admin and FTP access. Let us know which demo version do you want to install on the site.

Regards

#219260 Copied

logonsoftware

Participant

August 16, 2019 at 13:29

Please check new credentials.

And theme update option is not showing in my dashboard.

And what do you mean by “We have submitted the update (v6.0) for the Royal theme and waiting for the approval.” , please elaborate.

Looking forward to your reply.

Thanks!

Please contact administrator
for this information.

#219269 Copied

Rose Tyler

Support staff

August 16, 2019 at 13:41

We need FTP access (host, username, password, port), not cpanel.
https://prnt.sc/othl8o – it means that the new version of the Royal will be available on ThemeForest soon.

Regards

#219271 Copied

Rose Tyler

Support staff

August 16, 2019 at 15:02

I’ve downgraded version of the Core plugin on your site.
Once the update will be officially released on ThemeForest you will be able to update the theme and Core.
Let us know if you need any further assistance.

Regards

#219282 Copied

logonsoftware

Participant

August 19, 2019 at 06:56

Hello,

After I updated the theme all changes went wrong. Demo data are not coming on front end…Please check once and also showing errors on dashboard like:

“ATTENTION!
This theme version requires the following plugin Royal Core to be updated up to 1.1.0 version..

It’s quite urgent.

Thanks!

#219406 Copied

Olga Barlow

Support staff

August 19, 2019 at 11:47

Hello,

Check now. Both (themes and plugin) are up to date. Demo content installed. Let me know if you need help with anything else.

Regards

#219415 Copied

logonsoftware

Participant

August 19, 2019 at 12:11

Perfect…!!!! Thank you so much.. 🙂

Can you please guide me what I was doing wrong… so from the next time I can do it myself…

Thank you!

#219420 Copied

Olga Barlow

Support staff

August 19, 2019 at 12:37

Hello,

Both theme and core plugin should be up to date. The updated theme won’t work without the correct version of plugin, the same for the plugin. That’s all.
So, next time before the theme/plugin update check the theme changelog and make if you need to update theme only or theme+core plugin.

Regards

#219432 Copied
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