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Theme setup wizard does not work and not even the manual install!!!

This topic has 10 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

zero13

Participant

April 11, 2017 at 21:02

Dear Support!

I am trying to install this Royal theme on a maxed out server with a newly installed WordPress, but it is not possible!
When I install manually the plugins, it kills my pure and basic WordPress and I have to reinstall the whole.

Even after activating the license in the setup wizard, it says that the server not following the requirements. I double checked it and it is not true.

I have been trough many WordPress installation, with many unique template (even from themeforest), and I have to tell that, it was never happened until this theme that I was not able to use it at all and I had to ASK FOR HELP at the support immediately after installing a highly rated theme. I do not understand why I have to ask for help, why I can not use the theme in the first place as I should!?

What is the deal here?

I had to install the WordPress for the 6th time with the Royal theme and I let it like this, because it took already 4 hours from my life, for nothing.

Please dear support, check on your theme!

Thank you in advance!

Regards,
Tony

Please, contact administrator
for this information.

#159668 Copied Theme version: newest

9 Answers

zero13

Participant

April 12, 2017 at 16:27

Here is the php info page!

Please, contact administrator
for this information.

#159816 Copied

zero13

Participant

April 13, 2017 at 08:24

Dear Staff!

So shall I beg for support?
When will the template work which I paid for????

Is this a joke? You are JUST IGNORING my post????

Please check on the template SAP.

Thank you in advance.

Regards,
Tony

#159910 Copied

Rose Tyler

Support staff

April 13, 2017 at 08:36

Hello,

Sorry for the delay in answering.
Please wait we are checking.

Regards,
Rose Tyler.

#159915 Copied

zero13

Participant

April 13, 2017 at 08:42

Dear Tyler!

Thank you very much!
Looking forward for the result of your checking!

Regards,
Tony

#159916 Copied

Rose Tyler

Support staff

April 13, 2017 at 08:50

Hello,

I’ve installed required plugins and demo content. Please check.
Now you may import version you like.

Regards,
Rose Tyler.

#159917 Copied

zero13

Participant

April 13, 2017 at 09:10

Dear Tyler!

It is still not good…
I have just installed the plugins which the template requires, and now the whole site (backend) is not working.

Also I would like to use the Setup Wizard, but is says that I not pass the requirements, which is not true. Please check my php info page, all the requirements passes.

Thank you in advance!

Regards,
Tony

#159921 Copied

Rose Tyler

Support staff

April 13, 2017 at 09:25

Hello,

I’ve disabled Mastersileder, please use Revolution slider.
Go to Appearance > Setup Wizard and try it now. If you have a problem, provide a screenshot.

Regards,
Rose Tyler.

#159926 Copied

zero13

Participant

April 13, 2017 at 09:29

Screenshot:

Please, contact administrator
for this information.

#159927 Copied

Rose Tyler

Support staff

April 13, 2017 at 10:11

Hello,

Please read this article https://developer.wordpress.org/reference/functions/get_filesystem_method/
You need to change FS_METHOD to Direct on your server because WordPress don’t have full access for reading, writing, modifying files.

Regards,
Rose Tyler.

#159944 Copied
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