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Theme struggling with volume of products?

This topic has 3 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

Paul180

Participant

August 8, 2018 at 22:22

Hey,

New user here and new to 8 theme. I am using the xtore theme (underwear or something like that) and my site is REALLY struggling with ANY searches. Is there a limit to how well this theme will work if there are a larger amount of products? I have Just under 5000 products in my webstore.

I have increased the memory limit to 256m in the default constants file, but it’s not liking it.

Any ideas? Thanks in advance.

#197851 Copied Theme version: Up to date WooCommerce version: Up to date

2 Answers

Paul180

Participant

August 8, 2018 at 22:40

Just switched to my Astra theme with Pro addon etc. and the search works perfectly on that. Can someone from Eight Theme please get in touch so we can arrange a refund for me? Unfortunately, it looks like the theme just can’t handle the requirements for my site.

Thank you.

-Paul

#197852 Copied

Olga Barlow

Support staff

August 9, 2018 at 09:58

Hello,

We are very sorry that you faced inconvenience using our theme. You can submit refund request here https://themeforest.net/refund_requests/new

Regards

#197869 Copied
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