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Theme update - by fitnesstown - on WordPress WooCommerce support

This topic has 20 replies, 5 voices, and was last updated 6 years, 4 months ago ago by Olga Barlow

fitnesstown

Participant

August 10, 2018 at 16:50

Update the Xstore Child theme and the add-ons, the following errors were generated in the web page:

-The top panel does not scroll down
-The menu in the mobile version does not work
-The shopping cart not show the number of articles
-The footer disappears
-Product thumbnails not showing

#197934 Copied Theme version: 1.0 WooCommerce version: WordPress 4.9.8

19 Answers

Olga Barlow

Support staff

August 10, 2018 at 17:18

Hello,

Download theme archive, extract it and reupload xstore/js/etheme.min.js file to your server.
Let me know about the results.

Regards

#197942 Copied

fitnesstown

Participant

August 10, 2018 at 21:53

thank you!

Although the shopping cart does not mark the number of items that it contains, that how do I have to solve it?

#197953 Copied Theme version: Xstore Child 1.0 WooCommerce version: WordPress 4.9.8

Olga Barlow

Support staff

August 13, 2018 at 11:03

Hello,

Can you, please, provide us with temporary Dashboard and FTP access to your site to check the problem in more details?

Regards

#197971 Copied

Rafael Pereira

Participant

August 13, 2018 at 15:16

Same problem here. I already uploaded the an old etheme.min.js to my host but the problem persist.

Cleared the cache and i tried to acess site with kproxy.com but it still not working.

#198010 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4

Olga Barlow

Support staff

August 13, 2018 at 15:34

Hello, @Rafael Pereira

Provide me temporary Dashboard and FTP access to your site to help you.

Regards

#198016 Copied

Rafael Pereira

Participant

August 13, 2018 at 15:49

Thanks Olga, Access created.

Please, contact administrator
for this information.

#198019 Copied

fitnesstown

Participant

August 13, 2018 at 16:14

Hello Olga!

Access created, and if you could also check what happens to my FAQ page the toggle does not work anymore, please.

Please, contact administrator
for this information.

#198020 Copied Theme version: Xstore Child 1.0 WooCommerce version: WordPress 4.9.8

Olga Barlow

Support staff

August 14, 2018 at 10:02

Hello,

@fitnesstown check the site now.

@Rafael Pereira FTP does not work. We used file manager plugin to get access to theme files but even if we removed etheme.min.js file we saw the different error in console and situation like file still exists. Once we renamed the file and changed the file name to enqueue script it works without any problems. Also, we don’t see changes in child theme style.css http://prntscr.com/kie8ga but we added custom into the file. Seems you have some server cache. Please, contact your server provider and make sure that server cache is disabled because we won’t be able to fix the problem if you use the cache. Also, provide correct FTP access to your site.

Regards

#198037 Copied

Rafael Pereira

Participant

August 14, 2018 at 13:25

Hi Olga,

Sorry about the cache, now it is disable.

FTP account fixed!

Thanks a lot!

Please, contact administrator
for this information.

#198053 Copied

fitnesstown

Participant

August 14, 2018 at 14:43

Hi Olga!!

Thanks a lot! The page already works. 🙂

#198060 Copied

Olga Barlow

Support staff

August 14, 2018 at 16:43

Hello, @Rafael Pereira

Once you disabled cache I don’t see any problems. Do you still have the issue?

Regards

#198067 Copied

Rafael Pereira

Participant

August 14, 2018 at 17:28

Hi Olga,

Now i’m not having issues. I tried to disable the cache previously but didin’t worked.

Thanks a lot for your support!

#198072 Copied

Olga Barlow

Support staff

August 15, 2018 at 09:51

You are welcome!

Regards

#198094 Copied

online365

Participant

August 16, 2018 at 12:22

I am getting the same issue – when logged into admin the thumnails show – once i log out the log is missing and the menu also.
Please help

#198150 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4

Rose Tyler

Support staff

August 16, 2018 at 12:45

Hello @online365,

Please download theme archive, extract it and reupload xstore/js/etheme.min.js file to your server. Then clear cache and check the result. In case the problem won’t be solved, provide us with temporary wp-admin and FTP access.

Regards

#198153 Copied

online365

Participant

August 16, 2018 at 13:25

details are in private content so you can login.

Please, contact administrator
for this information.

#198157 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4

Olga Barlow

Support staff

August 16, 2018 at 13:37

Hello,

Once we disabled cache plugin everything works fine. Then we enabled cache and just removed old cache folder from wp-content and site also works fine. Seems you have some problems with clear cache option.
Check your site now.

Regards

#198160 Copied

online365

Participant

August 16, 2018 at 13:41

Thanks 🙂

#198162 Copied

Olga Barlow

Support staff

August 16, 2018 at 13:43

Hello,

You are welcome!

Regards

#198163 Copied
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