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Theme Update Error - by Vernon Lloyd Labayog

This topic has 7 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

Vernon Lloyd Labayog

Participant

February 6, 2021 at 12:49

I’m getting An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature when trying to update.

Please, contact administrator
for this information.

#272740 Copied Theme version: 7.2.4

6 Answers

Vernon Lloyd Labayog

Participant

February 6, 2021 at 12:52

#272741 Copied

Rose Tyler

Support staff

February 6, 2021 at 13:18

Hello,

Thanks for using our theme.
Provide us with URL, temporary wp-admin and FTP access, so we can help you with the update.
If you are using 7.2.4 version, update to 7.2.4.1 is not obligatory and can be skipped.

Regards

#272748 Copied

Vernon Lloyd Labayog

Participant

February 6, 2021 at 13:31

Ok. Credentials provided.

Previously, it updates just fine.

Please contact administrator
for this information.

#272759 Copied

Rose Tyler

Support staff

February 6, 2021 at 13:36

Updated.

Regards

#272762 Copied

Marc Savall

Participant

May 3, 2021 at 08:39

I have the same problem.
I bought theme licence from you for my production website and another licence from GPLPlus for my test website.
(I think it is strange I had to buy 2 licences but…)

Please contact administrator
for this information.

#286182 Copied

Olga Barlow

Support staff

May 5, 2021 at 12:55

Hello, @Marc_Savall

What do you mean by “another licence from GPLPlus”? If you need to activate theme for the dev site you can use the same license that you use for the production. I suppose that “another license from GPLPlus” means that you used nulled version of theme. In this case, you need to reactivate theme using your official purchase code and clear cache using check again link https://prnt.sc/12iv5dr
Update theme after that. I reactivated theme on your site, so try to update theme now.

Regards

#286442 Copied
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