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Theme update failed, can you help please?

This topic has 4 replies, 3 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

  • Avatar: Graham
    Graham
    Participant
    May 5, 2018 at 20:10

    Hi, there

    I have just tried to update the Xstore theme, but it reminds me to say:
    ” An error occurred while updating XStore: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. images/dd_arrow.gif ”

    Can you pls kindly check and let me know how to fix it?
    (I do notice there is a URL path in the message — images/dd_arrow.gif, but not sure what to do with it and how do I locate it in the FTP?)

    Looking froward to your suggestion.

    Thanks and Regards
    Graham

    #192384 Copied Theme version: Last version
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 7, 2018 at 10:29

    Hello,

    If you have any permissions issues during auto update it would be better to contact hosting provider to fix it because it’s related to your server settings.

    If you prefer to update theme via FTP we can help you with this. Just provide us with Dashboard and FTP access to your site.

    Regards

    #192438 Copied
    Avatar: Graham
    Graham
    Participant
    May 7, 2018 at 20:44

    I got it, I will change the permission and give it a try!
    Should be doing good.
    Thank you!
    Regards
    Graham

    #192494 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2018 at 06:59

    Hello,

    You’re welcome.

    Regards

    #192508 Copied
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