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Theme update failed Theme update failed - by Damon

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: Damon
    Damon
    Participant
    May 31, 2023 at 12:00

    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Please, contact administrator
    for this information.
    #358284 Copied Theme version: 11
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 31, 2023 at 12:07

    Hello, Damon,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please follow next steps:
    – unregister theme – https://prnt.sc/fIdNdLjNXJai
    – re-enter purchase code and register the theme
    – go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

    You may try to update the theme after that and you should not face any issues.

    Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Best Regards,
    8Theme’s Team

    #358286 Copied

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