Theme Update Found Issues - by talonhead

Yes, I’ve fixed that problem now. All images are the same size. I’m asking, HOW do I get it back to that smaller, different scale?

It sort of grew on me…not hard cropped at all. See attached.

If you don’t see the issues with FF that I mentioned, did you not see my little video that shows you what’s going on at my end? Trust me…I’m not making this stuff up. maybe you’re not not looking at it close enough at hover? Again, this is only on the second column of products on the shop page.

Eva, please hover any of the images in the 2nd column. Your video will show it working properly because all you did was hover over one image at the right most column. See attached.

I know about how to change the image sizes and its workflow to do so, but you really didn’t answer my question HOW it got to the size I screenshotted (and pointed out) for you previously? You guys had done it. Just wanted to know the specifics.

I understand you’re getting burned out on going over this time and time again (hence the long delays in support on this issue).

On the image shadowing, I don’t think that’s it. All my images are built having the same effect…but only the 2nd column does this “movement” thing. Not just the image I recorded the video sample of. That was just a sample of a 2nd column image to illustrate. See new video in attached.

On the image size deal, when you say you disabled “hard cropping”, did you rebuild a few images after which by chance?

Thoughts?

Any word on this yet?

I assume you did this in “Media Settings”? That is really not what I want. See attached screenshot of preferred.

Basically the image needs to be proportionally reduced to the size seen in my screenshot. Your version shows the image with cropping.

Also, can you check out why I have a product description “VXRA” showing up at the beginning of my “shop” page? That’s a new one.

I see. I had no idea a setting was in there. I’ll play with it.

The only thing that bothers me about changing sizes of images and rebuilding thumbnails, is something I read about doing so by the plugin developer. Saying something that the old images are kept? If I keep regenerating thumbnails trying to find the right size for my needs, won’t that be increasing the size of the entire site’s file unintentionally?

On my shop page, I’m talking about ALL the text (and images) before it gets to the grid view and list view part of the page. For some odd reason, the entire VXRA product is showing up as an “intro’ to my shop page. I didn’t put it there. See screenshot.

But I’m not using Enhanced Cat Pages plugin on that particular page. I disable it, it will affect the one page I am using it on. Not much of a solution.

Now, images?

If I understand the FTP location of the files that have been regenerated by you, it would be under the “uploads” of “wp-content”, correct?

And did you regenerate ALL my thumbnails?

Eva:

That’s odd. I just checked through FTP where the thumbnail files would be that are stored (this is of course assuming their location because you never did answer my question on that) and I have modified dated files in there that are not in the catalog at all. In fact, they are thrown all over the place that were changed on the date that you regenerated thumbnails.

Regardless of what happened, I really didn’t want that. Even images that aren’t even catalog images got changed.

Now to delete any of the old ones not used anymore, they would would have to be found one by one (as they are scattered in that folder) and deleted one by one. That is going to take quite a bit of time…time that I don’t have.

I really wanted you to tell me HOW you got the image sized in that particular scale as stated previously…not actually do anything for me.

Your advice of “just keep regenerating thumbnails to taste” isn’t very good advice as I’d have a bunch of image files all over the place that would be doing nothing other than taking up drive space.

Better to do just a few files (on my own) until I’m satisfied, then regenerate all applicable thumbs.

Now…I’m in quite a predicament on how I need to proceed with handling this. Not very happy. Salt in the wound in the fact how long this has been going on as well…just inching along with those simple one or two line responses of yours. I’ve been most patient.

In the future, I’m going to request that you do not answer any of my tickets going forth. Please forward them to Jack or Robert.

Thank you