Return to previous page

Theme Update Found Issues - by talonhead

This topic has 52 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

talonhead

Participant

April 23, 2016 at 09:13

Yes, I’ve fixed that problem now. All images are the same size. I’m asking, HOW do I get it back to that smaller, different scale?

It sort of grew on me…not hard cropped at all. See attached.

If you don’t see the issues with FF that I mentioned, did you not see my little video that shows you what’s going on at my end? Trust me…I’m not making this stuff up. maybe you’re not not looking at it close enough at hover? Again, this is only on the second column of products on the shop page.

Please, contact administrator
for this information.

#122621 Copied

Eva Kemp

Support staff

April 28, 2016 at 09:04

Hello,

Sorry for a delay.
If you want to change images sizes go to Woocommerce > Settings > Products > Display and change the settings. Then regenerate thumbnails. As for the hover feature it’s working fine:
https://gyazo.com/0af897456e8a36a6583c95d99db8fcd9

Regards,
Eva Kemp.

#123286 Copied

talonhead

Participant

April 28, 2016 at 09:11

Eva, please hover any of the images in the 2nd column. Your video will show it working properly because all you did was hover over one image at the right most column. See attached.

I know about how to change the image sizes and its workflow to do so, but you really didn’t answer my question HOW it got to the size I screenshotted (and pointed out) for you previously? You guys had done it. Just wanted to know the specifics.

I understand you’re getting burned out on going over this time and time again (hence the long delays in support on this issue).

Please, contact administrator
for this information.

#123292 Copied

Eva Kemp

Support staff

April 28, 2016 at 13:12

Hello,

The problem is your image has shadow https://gyazo.com/9b601a1638cc3dba4d9a8c019a9e0541 but when hovering it the shadow is missing https://gyazo.com/1bd8072c48b8158cde05ba996de4482c , that’s why there is moving effect.

HOW it got to the size I screenshotted (and pointed out) for you previously?

We disabled Hard Crop option in the settings.

Regards,
Eva Kemp.

#123345 Copied

talonhead

Participant

April 28, 2016 at 13:23

On the image shadowing, I don’t think that’s it. All my images are built having the same effect…but only the 2nd column does this “movement” thing. Not just the image I recorded the video sample of. That was just a sample of a 2nd column image to illustrate. See new video in attached.

On the image size deal, when you say you disabled “hard cropping”, did you rebuild a few images after which by chance?

Thoughts?

Please, contact administrator
for this information.

#123348 Copied

talonhead

Participant

April 28, 2016 at 14:28

On the hard-cropping, what I did for a test was un-ticked the box saying “Crop thumbnail to exact dimensions (normally thumbnails are proportional)” and rebuilt one image.

That one image still looks the same when I checked out the re-freshed Shop page. So I guess I don’t fully understand the process?

#123358 Copied

Jack Richardson

Support staff

May 4, 2016 at 13:14

Hello,

We checked your site on different PC’s with different OS and don’t see movement in the second column of products.
Please clear server cache, check the site with different browsers.

Thank you.

Best regards,
Jack Richardson.

#123991 Copied

talonhead

Participant

May 12, 2016 at 09:41

Can I get an answer to the image re-sizing question asked above?

I’ve given up on the image movement in the 2nd column. I just don’t understand why you don’t see what I’m seeing here. I’ve checked on various systems as well….in fact, I’ve seen the 3rd column of images do the same thing on OSX with FF (the 2nd column would be fine).

Thanks and let me know.

#125415 Copied

Eva Kemp

Support staff

May 23, 2016 at 11:11

Hello,

As I see now your images have the same sizes.
Do you want to make them smaller?

Regards,
Eva Kemp.

#126820 Copied

talonhead

Participant

May 23, 2016 at 11:16

I want to make them in the same proportions as it was in the screenshot I had sent weeks ago.
Also, as typed above:
On the image size deal, when you say you disabled “hard cropping”, did you rebuild a few images after which by chance?

I tried this on my own and still couldn’t get the images to change like in the screenshot. Just looking for exact detail on what you did to get my images like that…instead of just reading “we disabled hard-cropping”.

Thanks

#126821 Copied

Eva Kemp

Support staff

May 23, 2016 at 15:47

Hello,

We didn’t rebuild any images.
As we told we only disabled “Hard Crop” option.
When you change images sizes you need to regenerate thumbnails http://wordpress.org/plugins/regenerate-thumbnails/ .

Regards,
Eva Kemp.

#126871 Copied

talonhead

Participant

May 23, 2016 at 15:52

Yes of course. That’s what I used…same plugin.

Again, you disabled “hard croppping”….then rebuilt using the plugin? Again, again…that’s what I did…but didn’t work.

I just want to get images to resemble the screenshot that was sent weeks ago.

I feel we’re going around in circles here. This issue support has been long drawn out over many weeks. Support isn’t always like this. Frustrating. Look how many pages this topic is???

#126873 Copied

talonhead

Participant

June 1, 2016 at 13:51

Any word on this yet?

#127923 Copied

Eva Kemp

Support staff

June 2, 2016 at 12:30

Hello,

I’ve set Catalog Images height to 150px and regenerated thumbnails.
Please check your products now.

Regards,
Eva Kemp.

#128216 Copied

talonhead

Participant

June 2, 2016 at 14:18

I assume you did this in “Media Settings”? That is really not what I want. See attached screenshot of preferred.

Basically the image needs to be proportionally reduced to the size seen in my screenshot. Your version shows the image with cropping.

Also, can you check out why I have a product description “VXRA” showing up at the beginning of my “shop” page? That’s a new one.

Please, contact administrator
for this information.

#128232 Copied

Eva Kemp

Support staff

June 2, 2016 at 16:54

Hello,

The size was changed in Woocommerce > Settings > Products > Display.
You need customize sizes yourself and check what fits for you the best.
Regenerate thumbnails after each change.

Are you talking about this text http://storage3.static.itmages.com/i/16/0602/h_1464882833_6450369_cb6b0b5798.jpeg ?

Regards,
Eva Kemp.

#128242 Copied

talonhead

Participant

June 2, 2016 at 23:15

I see. I had no idea a setting was in there. I’ll play with it.

The only thing that bothers me about changing sizes of images and rebuilding thumbnails, is something I read about doing so by the plugin developer. Saying something that the old images are kept? If I keep regenerating thumbnails trying to find the right size for my needs, won’t that be increasing the size of the entire site’s file unintentionally?

On my shop page, I’m talking about ALL the text (and images) before it gets to the grid view and list view part of the page. For some odd reason, the entire VXRA product is showing up as an “intro’ to my shop page. I didn’t put it there. See screenshot.

Please, contact administrator
for this information.

#128273 Copied

Eva Kemp

Support staff

June 3, 2016 at 08:38

Hello,

The content above products is added by 3rd-party plugin “Enhanced Category Pages”. Disable it and check products page after that.
To remove duplicate images after regenerating thumbnails you need do this manually via FTP.

Regards,
Eva Kemp.

#128295 Copied

talonhead

Participant

June 3, 2016 at 08:44

But I’m not using Enhanced Cat Pages plugin on that particular page. I disable it, it will affect the one page I am using it on. Not much of a solution.

Now, images?

If I understand the FTP location of the files that have been regenerated by you, it would be under the “uploads” of “wp-content”, correct?

And did you regenerate ALL my thumbnails?

#128296 Copied

Eva Kemp

Support staff

June 3, 2016 at 17:40

Hello,

I made only changes as I said in the previous post:

Hello,

I’ve set Catalog Images height to 150px and regenerated thumbnails.
Please check your products now.

Regards,
Eva Kemp.

As for “Enhanced Cat Pages” plugin, we don’t provide support for 3rd-party plugins.

Regards,
Eva Kemp.

#128364 Copied

talonhead

Participant

June 3, 2016 at 20:27

Eva:

That’s odd. I just checked through FTP where the thumbnail files would be that are stored (this is of course assuming their location because you never did answer my question on that) and I have modified dated files in there that are not in the catalog at all. In fact, they are thrown all over the place that were changed on the date that you regenerated thumbnails.

Regardless of what happened, I really didn’t want that. Even images that aren’t even catalog images got changed.

Now to delete any of the old ones not used anymore, they would would have to be found one by one (as they are scattered in that folder) and deleted one by one. That is going to take quite a bit of time…time that I don’t have.

I really wanted you to tell me HOW you got the image sized in that particular scale as stated previously…not actually do anything for me.

Your advice of “just keep regenerating thumbnails to taste” isn’t very good advice as I’d have a bunch of image files all over the place that would be doing nothing other than taking up drive space.

Better to do just a few files (on my own) until I’m satisfied, then regenerate all applicable thumbs.

Now…I’m in quite a predicament on how I need to proceed with handling this. Not very happy. Salt in the wound in the fact how long this has been going on as well…just inching along with those simple one or two line responses of yours. I’ve been most patient.

In the future, I’m going to request that you do not answer any of my tickets going forth. Please forward them to Jack or Robert.

Thank you

#128388 Copied

Eva Kemp

Support staff

June 4, 2016 at 07:29

Hello,

Please take our apologies for any troubles that were caused by our actions.

Previously we didn’t change images sizes, only option “Hard Crop” was enabled. If you want to get small images you need upload your original images with appropriate dimensions and set sizes in Woocommerce > Settings > Products > Display.

Regards,
Eva Kemp.

#128395 Copied
1 2

Viewing 52 results - 31 through 52 (of 52 total)