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Theme Update has broken my website - by jrmcphan

This topic has 14 replies, 3 voices, and was last updated 10 years, 4 months ago ago by Eva Kemp

jrmcphan

Participant

August 11, 2014 at 10:51

Hi,

I have just updated the theme for http://www.pollyshoes.com.au. I followed the ‘legenda’ youtube video exactly, which I have done before, but this time the website is completely broken. The only part of the website now displaying is the header.

I updated to the most recent version of WordPress prior to updating.

Please help as soon as possible.

Kind regards,

Jordan

Please, contact administrator
for this information.

#12217 Copied

13 Answers

Jack Richardson

Support staff

August 11, 2014 at 10:54

Hello,

Could you please clarify us with more details what exactly is wrong? As we can see your site is working fine now.

Regards,
Jack Richardson

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jrmcphan

Participant

August 11, 2014 at 10:58

Wow thank you for the fast response. That’s so strange, it does appear to be working fine now.

I have no idea why the changes took so long to come through, but doesn’t matter.

Thank you, I’m all set 🙂

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Jack Richardson

Support staff

August 11, 2014 at 11:08

Hello,

We’re glad to hear it.
If you have any questions don’t hesitate to contact us!

Regards,
Jack Richardson

#12220 Copied

jrmcphan

Participant

August 18, 2014 at 12:46

Hi Jack,

Sorry to bother you again, but I’m having a similar problem with a different website now.

I have done a full update on the site http://www.bluepyrenees.com.au, including wordpress, woocommerce, plugins and theme.

However, the revolution slider banners no longer work. Any ideas?

Cheers,

Jordan

Please, contact administrator
for this information.

#12827 Copied

Eva Kemp

Support staff

August 18, 2014 at 13:21

Hello @jrmcphan,

I have updated Revolution Slider plugin for you, but as I see you’ve updated the theme incorrectly because there are 2 IDStore themes available in Appearance > Themes. You must replace the current theme folder with the new version and not create multiple themes folder:
https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade

Please reupdate the theme and create a back up of the files before.

Regards,
Eva Kemp.

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jrmcphan

Participant

August 18, 2014 at 13:28

Hi Eva,

Are you able to see the banners now as they are still on appearing for me?

I really don’t understand why this happens. I have followed the instructions and video to a tee. I click the overwrite all files button so I am really unsure why they are bundling………..

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jrmcphan

Participant

August 18, 2014 at 13:29

And when I look in my FTP there is only one ‘ID Store’ folder….

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Eva Kemp

Support staff

August 18, 2014 at 13:48

I’ve just reactivated the theme and the slider is working fine now.
Please check and clear browser cache before.

Regards,
Eva Kemp.

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jrmcphan

Participant

August 18, 2014 at 14:24

Hi Eva,

Thank you for your help. However, the banners were working as you mentioned, but the rest of the website had broken. In particular the home page was all out of format, couldn’t read most of the text and the whole menu was broken. All the pages were showing up in the header…..

I’ve just had to restore the backup. Is there a way of fixing the banners without ruining the rest of the site please?

Thank you for your patience.

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jrmcphan

Participant

August 18, 2014 at 14:30

I have also updated the Revolution Slider.

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Eva Kemp

Support staff

August 18, 2014 at 15:08

Hello @jrmcphan,

Please provide us with FTP credentials as well.

Regards,
Eva Kemp.

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jrmcphan

Participant

August 18, 2014 at 15:23

Hi Eva,

Please find details below.

Please, contact administrator
for this information.

#12862 Copied

Eva Kemp

Support staff

August 18, 2014 at 16:49

Hello,

Please check your site now.
Is it working fine?

Regards,
Eva Kemp.

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