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Theme Update issue in my website ……..

This topic has 9 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Bagwani

Bagwani

Participant

July 26, 2024 at 18:11

Dear Team,

I just checked that a new update for the Xstore theme is available. Could you please update it on my website? I have already taken a backup of my site.

Could you also make a video tutorial from the start so I can update it myself next time?
If you can do this, the website will be updated properly.

Thank you!

Regards,
BAGWANI

Please, contact administrator
for this information.

#407193 Copied Theme version: 9.3.15

8 Answers

Tony Rodriguez

Support staff

July 27, 2024 at 06:51

Hello, @Bagwani,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have successfully updated the XStore theme and core plugin on your website. For your reference, we have prepared a video that outlines the changes and improvements made. You can view this video in the private content area of your site.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#407221 Copied

Bagwani

Participant

July 27, 2024 at 12:10

Hey Team,

I noticed that you updated the Xstore Core plugin normally and then went to the Xstore theme to click the “Update Now” option to update it. Is updating the theme really that simple?

Also, I saw that after updating the theme, you unregistered the theme’s purchase code and then re-registered it. Why was this necessary? Do I need to do this every time after an update?

Could you please provide some information on these two points so I can update the theme myself next time?

1. Is it sufficient to update the theme by following the two steps you did (updating the plugin and then updating the theme) to ensure the theme updates successfully without faults or errors?

2. Do I need to unregister and re-register the purchase code after each update, or is this just a one-time requirement?

Thank you for your help!

If there’s anything else I might be missing or if there are additional steps I should be aware of, please let me know.

Regards,
BAGWANI

#407247 Copied

Tony Rodriguez

Support staff

July 27, 2024 at 13:28

Hello, @Bagwani,

We would like to inform you that the recent issue you experienced in our provided video, was due to a caching problem. To resolve this, we have unregistered and subsequently re-registered the theme’s purchase code.

Thank you for your understanding and patience.

Best regards,
The 8Theme Team

#407251 Copied

Bagwani

Participant

July 27, 2024 at 14:13

Hello Team,

Ok Got it, It means After updating the theme, is it not necessary to check the purchase code. Right…??

& what about this.
1. Is it sufficient to update the theme by following the two steps you did (updating the Core plugin and then updating the theme) to ensure the theme updates successfully without faults or errors?

Regards,
BAGWANI

#407259 Copied

Rose Tyler

Support staff

July 28, 2024 at 10:24

Hello, @Bagwani,

Yes, you are right.

Yes, it is sufficient.

Best regards,
The 8Theme Team

#407344 Copied

Bagwani

Participant

July 28, 2024 at 11:29

Hello @Rose Tyler

Thanks for the update & information.

Next time I’ll update the theme myself by following the same steps as you did in the video you sent.

Regards,
BAGWANI

#407356 Copied

Rose Tyler

Support staff

July 28, 2024 at 16:26

Hello, @Bagwani,

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

#407414 Copied

Bagwani

Participant

July 29, 2024 at 06:37

Hello,

You are Most Welcome Sir.

Regards,
BAGWANI

#407459 Copied
Tagged: best selling themes, ecommerce theme update, theme update issue, website theme fix, website troubleshooting, woocommerce problem solving, woocommerce themes
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