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Theme Update Issues - by sultants - on WordPress WooCommerce support

This topic has 25 replies, 4 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

sultants

Participant

November 24, 2014 at 02:30

Hi – I have updated the WordPress framework of my site to the latest version, then WooCommerce and then I tried to update the theme to update the templates and it has all gone wrong and it won’t seem to work. At first I get the white page of nothing and now we have some parts back and some parts not working. Can someone please get in touch and the site is not working now.

#26114 Copied

24 Answers

sultants

Participant

November 24, 2014 at 03:37

I have setup access for you as an admin to take a look and try removing and updating the theme

Please, contact administrator
for this information.

#26118 Copied

Eva Kemp

Support staff

November 24, 2014 at 09:17

Hello,

You didn’t provide us with the site url.
Also please provide us with FTP access.

Thank you.
Regards,
Eva Kemp.

#26127 Copied

sultants

Participant

November 24, 2014 at 09:20

Ok sorry – http://www.diamondfusion.co.nz is the URL.

The FTP I’ll locate and add soon.

#26128 Copied

sultants

Participant

November 24, 2014 at 09:23

FTP details below.

Please, contact administrator
for this information.

#26130 Copied

Eva Kemp

Support staff

November 24, 2014 at 15:35

Hello,

As I see your site is working fine.
Please specify what the exact issues are.

Thank you.
Regards,
Eva Kemp.

#26230 Copied

sultants

Participant

November 24, 2014 at 18:07

Hi

The theme hasn’t installed properly, the shop template is now all wrong, the testimonials are no longer showing on the HP, the WooCommerce plugin has not got a comoletr set if updated templates (check the status) the menu on the too of the page is wrong, in the admin I can’t access the theme options, images aren’t showing in the content pages, the products templates aren’t working … There is a heap that is not right after updating.

#26277 Copied

sultants

Participant

November 24, 2014 at 22:33

I noticed that when I copied all the files off, then one by one replaced them with the new updated framework, the file “init.php” seems to stop the site and make it all white as it is again.

Do you have any ETA on a fix? As customers are calling as they can’t register warranties or buy products.

#26312 Copied

sultants

Participant

November 25, 2014 at 10:31

Any update??

#26358 Copied

Robert Hall

Support staff

November 25, 2014 at 10:46

Hello,

As I see, your home page now is blank. Please provide us with link to the admin panel.
Did you tried use default wordpress theme?

Regards,
Robert Hall.

#26363 Copied

sultants

Participant

November 25, 2014 at 14:30

Hi Robert

URL is http://www.diamondfusion.co.nz/wp-admin

U won’t see anything there also, it is busted when I update The a Leader theme… butI provided FTP access above.

#26489 Copied

sultants

Participant

November 25, 2014 at 15:00

Any update?

#26497 Copied

Robert Hall

Support staff

November 25, 2014 at 15:25

Hello,

A blank page was caused by the really simple captcha plugin.
But we can’t log in to the admin panel with your credentials. Please provide us with them as well.

Regards,
Robert Hall.

#26504 Copied

sultants

Participant

November 25, 2014 at 18:13

Hi Robert

Details In private section below

Please, contact administrator
for this information.

#26558 Copied

Eva Kemp

Support staff

November 25, 2014 at 21:12

Hello,

We have renamed Really Simple CAPTCHA folder to “really-simple-captcha_old” in the “plugins” directory via FTP.
You can rename it back or delete the plugin.

Regards,
Eva Kemp.

#26608 Copied

sultants

Participant

November 26, 2014 at 03:34

Hi – thanks for bringing the site back. The last issue I now have is the shop display and single page templates don’t seem to be displaying correctly, can you take a look. the layout of each of the templates seems to be not working?
http://diamondfusion.co.nz/shop/ – layout is all weird and I can’t seem to influence it in the admin anywhere.
http://diamondfusion.co.nz/product/clear-fusion-v-diy-shower-kit/ – single product template is also not diplaying correctly.

thanks
simon.

#26650 Copied

Eva Kemp

Support staff

November 26, 2014 at 16:56

Hello,

Seems there is some conflict between the theme and WordPress.
We recommend you to reinstall the latest version of WordPress and install the theme on a clear CMS.
Don’t forget to create a back up of your files and database.

Thank you.
Regards,
Eva Kemp.

#26764 Copied

sultants

Participant

December 18, 2014 at 03:14

Hi Eva

It is not fixed, the shop is still not correct in Chrome but is ok in Firefox / IE. So that would be a template issue would it not?

Thanks
Simon

#30187 Copied

Eva Kemp

Support staff

December 18, 2014 at 09:19

Hello,

I’ve disabled “Template Debug Mode” in Woocommerce > System Status > Tools tab.
Please check Shop page now.

Regards,
Eva Kemp.

#30211 Copied

armenhammer72

Participant

December 18, 2014 at 20:54

I had the same problem and removed really simple captcha, which fixed the site going down. But there was still something wrong in Chrome. Every page (even admin section) just kept loading… the website was essentially broken on Chrome. And the “add to cart” on product pages didn’t work (didn’t add to cart). The website works fine in Firefox and Safari, but had problems in Chrome. GOOD NEWS: I fixed that issue by disabling a plugin “Facebook conversion tracking”… However, the only thing I can’t figure out is why the buttons “Apply Coupon” & “Update Cart” is missing, and only shows text links. Same happens on the checkout page where the “Login” and the “Proceed to Paypal” buttons are missing, instead only text links with gray highlight. How can we fix this? I’ve included admin info in the private content area. Thank you for your help.

Please, contact administrator
for this information.

#30360 Copied

Eva Kemp

Support staff

December 18, 2014 at 21:19

Hello @armenhammer72,

I’ve checked your site on Chrome and Firefox browsers and it’s working fine:
http://imgur.com/d1NnDFm

“Add to Cart” button is also working. What problems are you experiencing with the button?

Thank you.
Regards,
Eva Kemp.

#30365 Copied

armenhammer72

Participant

December 18, 2014 at 22:06

GOOD NEWS: I fixed that issue by disabling a plugin “Facebook conversion tracking”… However, the only thing I can’t figure out is why the buttons “Apply Coupon” & “Update Cart” is missing, and only shows text links. Same happens on the checkout page where the “Login” and the “Proceed to Paypal” buttons are missing, instead only text links with gray highlight. How can we fix this? I’ve included admin info in the private content area. Thank you for your help.

#30369 Copied

armenhammer72

Participant

December 18, 2014 at 22:33

And in addition to the buttons/css issue, do you have any idea why the arrows for the quantity are not on the same line?

#30371 Copied

Robert Hall

Support staff

December 19, 2014 at 09:35

Hello,

Do you mean this arrow? As I see it’s looks good.
Please look at screenshot: http://prntscr.com/5ii5ps

Regards,
Robert Hall.

#30404 Copied

Eva Kemp

Support staff

December 19, 2014 at 09:53

Hello @armenhammer72,

One of your plugins is causing the issue with the buttons. I disabled all 3rd-party plugins and the buttons were shown fine. Please deactivate the plugins one by one to find out what is making a conflict.

Thank you.
Regards,
Eva Kemp.

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