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Theme Update Issues - by martin - on WordPress WooCommerce support

This topic has 17 replies, 7 voices, and was last updated 9 years, 5 months ago ago by Brian Johnson

martin

Participant

September 14, 2015 at 10:35

Hello,

after last update of this theme I have been experiencing few issues.
One of them is pretty massive – none of the added custom css code works, this affects the categories sidebar (left side).

Second – Some of the categories/items which we added through backend are not appearing in the frontend. Link to Items screenshots – Backend, Frontend, Category not appearing

Third – I would like to limit the amount of the tags that are show in the footer of the website to 17. Link to screen

Please, contact administrator
for this information.

#86578 Copied Theme version: 2.1 WooCommerce version: 2.4.6

16 Answers
Jack Richardson

Support staff

September 14, 2015 at 14:29
Hello,

1. For example, as I see you added this code in Global Custom CSS:

.product-categories > li > a { padding-top: 8px !important; padding-bottom: 8px !important; }

and it’s working on the site:
http://storage3.static.itmages.com/i/15/0914/h_1442236742_9026572_90ba4cfd81.png

The reason that you don’t see changes may be cache plugin that you installed. Content is cached and time is needed for it to be refreshed.

2. FTP credentials are incorrect. Please check them.

3. Please refer to this article:
https://www.wphub.com/how-to-customize-the-wordpress-tag-cloud/

Best regards,
Jack Richardson.
#86664 Copied
martin

Participant

September 15, 2015 at 10:13

Hello,

I have tried clearing the cache of the plugin, but nothing changed. I also tried disabling the plugin entirely but nothing changed either.

Please, contact administrator
for this information.

#86932 Copied Theme version: 2.1 WooCommerce version: 2.4.6

Eva Kemp

Participant

September 15, 2015 at 17:12

Hello,

We still can’t connect via FTP:
http://storage5.static.itmages.com/i/15/0915/h_1442333482_9214882_30361fce28.png

Please check the issue.

Regards,
Eva Kemp.

#87067 Copied

martin

Participant

September 15, 2015 at 17:41

I have tested it and the credentials work, watch for spaces and the server doesnt accept anonymous login, choose “ask for password”.

Please, contact administrator
for this information.

#87089 Copied Theme version: 2.1 WooCommerce version: 2.4.6

Eva Kemp

Participant

September 15, 2015 at 18:27

Hello,

As I see the same problem with categories persists with default WordPress theme. Please activate Twenty Fourteen theme and check “Zapalovače” category. There are only 5 products too. So the issue isn’t related to our theme.
Also some products are set up incorrectly. You created variable products, but didn’t add any variations and didn’t set price for them http://storage5.static.itmages.com/i/15/0915/h_1442337728_3501181_5beb617a91.png .
Please read how to add variable product properly:
http://docs.woothemes.com/document/variable-product/

Regards,
Eva Kemp.

#87107 Copied

felix_mohr

Participant

September 17, 2015 at 16:37

Hi,

have been experiencing few issues with visual composer, too.
After the last Update I cant edit or add Items with the background-editor. I cant even switch from Backend to Frontend-Editor. All Items I added before are available and visible on the homepage.

Best regards,

Felix Mohr

#87617 Copied Theme version: 2.2 WooCommerce version: 2.4.6

Eva Kemp

Participant

September 17, 2015 at 18:32

Hello @felix_mohr,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#87638 Copied

felix_mohr

Participant

September 17, 2015 at 18:47

Thanks for fast support

Please, contact administrator
for this information.

#87642 Copied

Eva Kemp

Participant

September 17, 2015 at 18:52

Hello @felix_mohr,

As I see backend editor works properly as well as frontend editor:
http://storage4.static.itmages.com/i/15/0917/h_1442512260_5848934_ad00f4f6de.png
http://storage2.static.itmages.com/i/15/0917/h_1442512334_3444454_96f873f007.png

Try to check it in another browser.

Regards,
Eva Kemp.

#87645 Copied

felix_mohr

Participant

September 17, 2015 at 19:01

Ok thanks allot, this must be a kind of magic. I tested it in Firefox, Chrome and Internet Explorer – Safari did it! Any kind of Idea why there are some issues with different browser?
I got another off topic Issue, do i need to open a new topic?

Best regards,

Felix

#87652 Copied

Eva Kemp

Participant

September 17, 2015 at 19:48

Hello @felix_mohr,

Unfortunately we can’t know what the reason is as we can’t replicate the issue from our side.
Yes, please open a new topic for a new issue.

Thank you.

Regards,
Eva Kemp.

#87675 Copied

the-kreatives

Participant

September 18, 2015 at 00:08

Hi,
I’ve been experience the same issue as @felix_mohr with Visual Composer since updating theme Royal to version 2.2 and updating visual composer to version 4.7.1:
– I can’t edit or add Items with the background-editor.
– I can’t switch from Backend to Frontend-Editor.
– All Items I added before are available and visible on the pages.

Visual composer is my main design tool, can you please support ?

Thank you,
Jacques

Please, contact administrator
for this information.

#87721 Copied Theme version: Royal 2.2 WooCommerce version: 2.4.6

luismac

Participant

September 18, 2015 at 00:24

Me too! What gives ?!?

#87722 Copied

luismac

Participant

September 18, 2015 at 00:27

I have been experiencing few issues with visual composer, too.
After the last Update I cant edit or add Items with the background-editor. I cant even switch from Back end to Front end-Editor. All Items I added before are available and visible on the homepage.

Best regards,

#87724 Copied

luismac

Participant

September 18, 2015 at 00:34

I have same issue.

#87726 Copied

Brian Johnson

Member

September 18, 2015 at 06:15

Hello luismac

Please provide us with wp-admin and ftp credentials or you may create separate topic(below on this page: https://www.8theme.com/forums/royal-wordpress-support-forum/)

Regards
Brian johnson

#87748 Copied
Tagged: best, issues, selling, theme, themes, update, woocommerce
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