Theme update issues, Contact form issue - by Melindie

This topic has 4 replies, 2 voices, and was last updated 8 years, 4 months ago ago by Robert Hall

  • Avatar: Melindie
    Melindie
    Participant
    August 10, 2016 at 09:16

    Hello

    I’ve updated my theme, but unfortunately lost all my customization, including my Custom CSS. I am using the child theme. How can I be sure that whenever I update my theme on the live site that this won’t happen again? I’ve replaced it again with the 2.7 version to see if that might help but it didn’t.

    I’m also having trouble with my Contact form. The checkboxes aren’t displaying properly. All the checkboxes appear in front before all my options. They should look like this site of mine (http://www.luxurykoshersafari.com/contact-us/).

    Also… I’m unable to use Visual Composer in my Static Blocks.

    Thanks for your help.

    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 10, 2016 at 15:26

    Hello,

    I’ve updated my theme, but unfortunately lost all my customization, including my Custom CSS. I am using the child theme. How can I be sure that whenever I update my theme on the live site that this won’t happen again? I’ve replaced it again with the 2.7 version to see if that might help but it didn’t.

    If you’re using the Child Theme then you’ll not lose your changes after theme update.

    I’m also having trouble with my Contact form. The checkboxes aren’t displaying properly. All the checkboxes appear in front before all my options. They should look like this site of mine (http://www.luxurykoshersafari.com/contact-us/).

    Please provide us with link to the page and wp-admin access in Private Content.

    Also… I’m unable to use Visual Composer in my Static Blocks.

    Please update theme and plugins to the latest version and check issue.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

    Don’t forget to make backup of the site before update.

    Here is video tutorial how to update theme.
    https://www.youtube.com/watch?v=KdWESIIPU1k
    (it’s for Legenda theme but the process is the same).

    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall

    Avatar: Melindie
    Melindie
    Participant
    August 10, 2016 at 19:53

    Hello

    thanks for the reply. The Child theme is my active theme, but everything went back to default after the update. The Custom CSS in the Theme Options were deleted.

    How can this be prevented?

    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 11, 2016 at 07:21

    Hello,

    The Custom CSS can’t be deleted by own.

    Regards,
    Robert Hall

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