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Theme update mess up child theme - by frmaninc

This topic has 4 replies, 2 voices, and was last updated 5 years ago ago by Rose Tyler

frmaninc

Participant

December 1, 2019 at 10:32

i update the theme as prompted on the wordpress admin, but theme update mess up child theme. and all the settings all gone. how can i roll back to the old version theme?

Please, contact administrator
for this information.

#226016 Copied Theme version: royal theme

3 Answers

Rose Tyler

Support staff

December 1, 2019 at 10:52

Hello,

The problem is caused by missing of required plugins – http://prntscr.com/q4ju4m Go to Appearance > Install plugins or install plugins manually (latest versions you can download from here – https://www.8theme.com/downloads/ )
Let us know the result.

It is recommended to create a backup of your files and database before starting any updates –
https://www.8theme.com/demo/docs/royal/Theme_Update.html to be able to restore the site to the previous state if something goes wrong. Or you can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first. If everything is ok then you’ll be able to update the production site.

Regards

#226017 Copied

frmaninc

Participant

December 1, 2019 at 16:59

Hi

Install the royal core, but most settings are gone. A few is back like the static block footer.
Products display settings and price range does not appear on pages. It only visible in single page product.

#226027 Copied

Rose Tyler

Support staff

December 1, 2019 at 17:05

Hello,

You need to install Redux and CMB2 (Metaboxes framework) plugins also.
http://prntscr.com/q4ndax Please install them as was mentioned in the previous reply.
https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins
http://prntscr.com/q4ndfj https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

Regards

#226028 Copied
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