Return to previous page

Theme using alot of RAM memory - by Guilherme Bernardes

This topic has 8 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

Guilherme Bernardes

Participant

September 29, 2020 at 01:11

Hi there, my site with xstore theme is using a lot of RAM memory every time: https://prnt.sc/upmkn3

Do you know what it can be? Can I decrease this usage with some changes?

#253069 Copied Theme version: 7.0.2

7 Answers

Olga Barlow

Support staff

September 29, 2020 at 13:36

Hello,

It’s related to Kirki framework that is used for Theme Options in the customizer. We are working on this issue and almost finished. We plan to release new updates with fix of this problem.

Regards

#253115 Copied

Guilherme Bernardes

Participant

October 8, 2020 at 19:53

Hello Olga,

Have you a date to this release? Our site is really slow I think it’s related to high ram memory usage

#254509 Copied

Olga Barlow

Support staff

October 8, 2020 at 23:04

Hello,

Provide us with the WP Dashboard and FTP access to your site and we’ll be able to upload the pre-released archive. You’ll test if it fixes the mentioned issue.

Regards

#254524 Copied

Guilherme Bernardes

Participant

October 9, 2020 at 13:08

Here is it

Please contact administrator
for this information.

#254592 Copied

Olga Barlow

Support staff

October 9, 2020 at 14:32

Hello,

Test using of the RAM memory now, please.

Regards

#254596 Copied

Guilherme Bernardes

Participant

October 9, 2020 at 18:27

Hi Olga,

The same… using 10GB of RAM memory every time 🙁

#254605 Copied

Olga Barlow

Support staff

October 10, 2020 at 06:46

Hello,

1) Could you make screenshots or video (use Gyazo free tool) of using RAM memory when our theme is activated and when default WooCommerce theme – Storefront – is activated? We need to compare results.

2) If you use Wishlist and Compare plugins try to disable them and then test the using of the memory.

Waiting for your results.

Regards

#254629 Copied
Viewing 8 results - 1 through 8 (of 8 total)