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Theme using my all server resources that cuase website go down

This topic has 27 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

Mohsin Vahora

Participant

February 28, 2025 at 15:43

Hello,

I am using your theme on my website https://resinartstudio.in/ and have also registered it. The website was working well for the first month, but now I am facing issues related to high resource usage caused by the theme and plugins.

When I disable the theme, the website functions normally. I contacted my hosting provider regarding server resource usage, and they informed me that the website is not optimized. I have already applied the optimization settings available in the theme, but they did not resolve the issue.

I am sharing a screenshot of the resource usage for reference. Please help me optimize the website for high-speed and flawless performance.

Looking forward to your guidance.

Thank you.

Files is visible for topic creator and
support staff only.

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26 Answers

Rose Tyler

Support staff

February 28, 2025 at 15:49

Hello, Mohsin Vahora,

Thank you for reaching out to us.

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

Best regards,
8Theme’s Team

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Mohsin Vahora

Participant

February 28, 2025 at 19:05

Hello sharing here with theme resources uses and without theme uses resources please help me

Files is visible for topic creator and
support staff only.

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Mohsin Vahora

Participant

March 1, 2025 at 04:49

will i get reply from or need to more waiting it been 12 hours

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Rose Tyler

Support staff

March 1, 2025 at 07:59

Hello, Mohsin Vahora,

We appreciate your prompt response.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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Mohsin Vahora

Participant

March 1, 2025 at 08:57

ok

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Jack Richardson

Support staff

March 1, 2025 at 15:58

Hello @Mohsin Vahora
Waiting for the access previously asked.
Kind regards, Jack Richardson
The 8theme’s team

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Mohsin Vahora

Participant

March 1, 2025 at 21:46

I am experiencing high CPU usage and memory overflow issues on my website, which is built using the XStore theme. To troubleshoot, I uploaded a 15-day-old backup that was previously working fine, but the issue still persists.

To help identify and resolve the problem, I am sharing my FTP details and admin login credentials with you. Please check the website and let me know what might be causing this issue and how I can fix it. Additionally, if there are any specific optimizations or settings required to prevent this from happening in the future, please guide me accordingly.

Looking forward to your assistance.

Please contact administrator
for this information.

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Mohsin Vahora

Participant

March 3, 2025 at 05:49

Hello I am still Waiting i had already shared details yet no response

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Jack Richardson

Support staff

March 3, 2025 at 08:45

Dear @Mohsin Vahora

Thank you for reaching out.

Please note that response times may vary. Our usual response time is up to 24 hours from Monday to Friday and up to 48 hours on weekends (Saturday–Sunday). However, we typically respond sooner. We kindly ask that you refrain from submitting multiple requests for the same issue, as this will not expedite the response time.

Additionally, we have reviewed the access credentials you provided, but they appear to be incorrect. Could you please verify the details and ensure they are accurate before resending them to us?

We appreciate your patience and understanding. Thank you for respecting our support process.

Best regards,
Jack Richardson
8Theme Support Team

Please contact administrator
for this information.

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Mohsin Vahora

Participant

March 3, 2025 at 09:52

Hello shared details is correct try again i personaly login on admin and ftp both please check again

Please contact administrator
for this information.

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Jack Richardson

Support staff

March 3, 2025 at 10:48

Hello @Mohsin Vahora
https://prnt.sc/z5fV7aO9c7Pq

Also, we tried to connect to your FTP but there are next errors:
https://prnt.sc/Jjtse0bEDRvu https://prnt.sc/sVTeFyvlHxL0
Try to connect to FTP using FileZilla yourself and provide us with the correct credentials.
Make sure there are no IP restrictions or any other limitations preventing us from connecting.

Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

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Mohsin Vahora

Participant

March 3, 2025 at 11:16

right now i put website on maintentce mode u can now login in admin i am sharing updated ftp account details tooo

Please contact administrator
for this information.

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Mohsin Vahora

Participant

March 3, 2025 at 13:46

hello any update still waiting for your response ??

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Rose Tyler

Support staff

March 3, 2025 at 14:04

Hello, Mohsin Vahora,

We are using FileZilla and were able to connect, but the FTP directory is empty – https://prnt.sc/wrAnzjKQrEdO

Please check the destination folder of the user, we need access to your WP installation.

Best Regards,
8Theme’s Team

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Mohsin Vahora

Participant

March 3, 2025 at 14:48

You can log in to the WordPress admin panel. I have installed a file manager, so you can check the files directly. For FTP access, I am discussing it with the hosting provider.

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Mohsin Vahora

Participant

March 3, 2025 at 15:14

sharing ftp account details too please fix my issue asap thanks

Please contact administrator
for this information.

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Mohsin Vahora

Participant

March 3, 2025 at 18:28

any update???

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Mohsin Vahora

Participant

March 4, 2025 at 08:06

hello any update i am still waiting for your response

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Mohsin Vahora

Participant

March 4, 2025 at 10:40

hello any update???/

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Jack Richardson

Support staff

March 4, 2025 at 10:47

Dear @Mohsin Vahora,

Thank you for reaching out to us.

Such speed optimization request on our clients’ websites are most commonly related to server problems. In such cases, the issue should be resolved at the server level or by upgrading to a more reliable server.

Additionally, please note that this type of request falls under our paid services. If you would like us to investigate the issue for you, kindly submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel. Our team will review your request on a paid basis.

Should you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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Mohsin Vahora

Participant

March 4, 2025 at 11:06

I don’t need a speed optimization service request. My issue is related to your theme, which is making the server busy and causing the website to go down. I have already purchased the theme and have 4 months of support, so this should be included in your services. I am not looking for any paid services. If you can help identify the issue, it would be appreciated, as I have already optimized the website. Please find out why this is happening.

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Jack Richardson

Support staff

March 4, 2025 at 16:11

Dear @Mohsin Vahora,

We hope you are doing well.

We have conducted a test using a custom plugin to analyze the primary sources of CPU usage. The test results are available in the private area for your review.

Based on our findings, the main source of the high CPU usage appears to be the Elementor plugin. We recommend reaching out to their support team and referring to their documentation for potential solutions.

Additionally, we kindly request you to increase the value of “Max Input Vars” to a higher level. Since the full functionality of the theme is being utilized, it is essential to set this value to at least the specified upper limit to ensure optimal performance.

Upon reviewing your website’s frontend, we did not observe any issues on any pages. Therefore, we suggest waiting for some time until your cache plugin fully caches the website data. During the caching process, CPU usage may be temporarily high, but once completed, it should stabilize.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Please contact administrator
for this information.

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Mohsin Vahora

Participant

March 4, 2025 at 18:12

Thank you for your response. I have already set the Max Input Vars as recommended. Regarding caching, I have installed and configured the LiteSpeed Cache plugin, but the issue remains unresolved.

After setting the input level, the problem occurs again within 20 minutes. I would like to understand if I need to change my server, and if so, what type of server would be best for hosting my website to ensure smooth performance?

My website has been running for over a year, and I migrated to your theme one month ago. Initially, everything was working fine, but this issue has suddenly started and has been ongoing for the past five days, severely impacting my business.

I have put in a lot of effort to optimize my website, and this downtime is frustrating. Please guide me on how I can keep my website live and stable without frequent disruptions.

Looking forward to your advice.

Best regards,
Mohsin Vahora

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Jack Richardson

Support staff

March 5, 2025 at 14:24

Dear @Mohsin Vahora,

We kindly recommend using our suggested hosting provider, which you can access through the main menu by following this link: https://prnt.sc/U6NjIpNbAlwO. Their team will assist you in configuring the hosting to best suit your requirements.

Additionally, please note that our theme includes numerous unique features, which may require a more advanced hosting solution compared to a basic theme with limited functionality. Choosing a suitable hosting provider will ensure optimal performance and a seamless experience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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Mohsin Vahora

Participant

March 6, 2025 at 02:15

I want to know how to optimize a website using the XStore theme. Can you please suggest a video or share step-by-step speed optimization settings for the theme?

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Jack Richardson

Support staff

March 6, 2025 at 15:09

Dear @Mohsin Vahora,

We hope you are doing well.

To assist you more efficiently, we have a dedicated documentation section that addresses the most frequently asked questions from our clients. We kindly request you to review the following resource:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Additionally, you may find it helpful to use the search function on our forum to explore similar questions asked by other users and the solutions we have provided. Here are a couple of relevant discussions for your reference:
– https://www.8theme.com/topic/website-very-slow-as-it-take-time-to-load/#post-435136
– https://www.8theme.com/topic/home-page-banner-issue-the-banner-is-not-showing-properly-on-the-home-page/#post-435306

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

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