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Theme “XStore Child/Jewelry” bug at WordPress 6.1

This topic has 8 replies, 3 voices, and was last updated 2 years ago ago by Tony Rodriguez

eternity

Participant

November 13, 2022 at 08:02

Theme “XStore Child/Jewelry”

Please, contact administrator
for this information.

#338454 Copied Theme version: 1.0

7 Answers

Tony Rodriguez

Support staff

November 13, 2022 at 10:42

Hello, @eternity,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area of this topic and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#338468 Copied

eternity

Participant

November 15, 2022 at 05:23

Menu display is broken

please help me

Please contact administrator
for this information.

#338591 Copied

Rose Tyler

Support staff

November 15, 2022 at 06:26

Hello, @Eternity,

We can’t log in – https://prnt.sc/8fhLr5uDc-gh , and we can’t check your site – https://prnt.sc/Yi3UgRzz3Vcn Please temporarily disable maintenance mode/other restrictions.

Regards

#338596 Copied

eternity

Participant

November 15, 2022 at 06:41

Foreign IP restrictions have been lifted.

Please login.

Please contact administrator
for this information.

#338601 Copied

Rose Tyler

Support staff

November 15, 2022 at 06:56

Hello,

Fixed. Please check now.

Regards

#338602 Copied

eternity

Participant

November 15, 2022 at 07:07

great job

appreciate

Thank you

#338604 Copied

Tony Rodriguez

Support staff

November 15, 2022 at 07:10

@eternity, Most Welcome 🙂

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day 🙂

Topic Closed.
Regards 8Themes Team.

#338606 Copied
Tagged: child, jewelry, templates, woocommerce, wordpress, xstore
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Theme “XStore Child/Jewelry” bug at WordPress 6.1

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