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There are no images in emails from the site

This topic has 3 replies, 3 voices, and was last updated 2 weeks, 3 days ago ago by Andrew Mitchell

YSO

Participant

July 31, 2024 at 11:01

Good afternoon. When sending emails from email builder, there are no images in the body of the email. Social network icons, logos, and product images are not displayed. Help solve this problem.

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#408058 Copied Theme version: 9.3.16

2 Answers

Jack Richardson

Support staff

July 31, 2024 at 14:57

Dear @YSO,

I hope this message finds you well. In an effort to determine whether the issues we’ve been experiencing are related to our Email Builder, we temporarily deactivated it and proceeded to place a test order. Subsequently, we received the default WooCommerce email, which unfortunately still contained broken images. You can view the issue here: https://gyazo.com/431b15ff7603d9b652d09b296f5099fb.

This outcome suggests that the problem is not associated with our Email Builder. It appears to be related to the configuration of site images on your hosting platform. We kindly request that you contact your hosting provider to investigate and resolve this issue.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

#408133 Copied

Andrew Mitchell

Support staff

September 16, 2024 at 09:03

Dear YSO,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#414486 Copied
Tagged: email display issues, fix woocommerce email images, no images in emails, resolve wordpress email problems, woocommerce email troubleshooting, wordpress email solutions, wordpress woocommerce themes
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There are no images in emails from the site

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