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There are no images in emails from the site

This topic has 3 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

  • Avatar: YSO
    YSO
    Participant
    July 31, 2024 at 11:01

    Good afternoon. When sending emails from email builder, there are no images in the body of the email. Social network icons, logos, and product images are not displayed. Help solve this problem.

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #408058 Copied Theme version: 9.3.16
    2 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2024 at 14:57

    Dear @YSO,

    I hope this message finds you well. In an effort to determine whether the issues we’ve been experiencing are related to our Email Builder, we temporarily deactivated it and proceeded to place a test order. Subsequently, we received the default WooCommerce email, which unfortunately still contained broken images. You can view the issue here: https://gyazo.com/431b15ff7603d9b652d09b296f5099fb.

    This outcome suggests that the problem is not associated with our Email Builder. It appears to be related to the configuration of site images on your hosting platform. We kindly request that you contact your hosting provider to investigate and resolve this issue.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #408133 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 16, 2024 at 09:03

    Dear YSO,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #414486 Copied

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The issue related to '‘There are no images in emails from the site’' has been successfully resolved, and the topic is now closed for further responses

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