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There has been a critical error on this website on dokan dashboard add products and products page

This topic has 5 replies, 3 voices, and was last updated 46 minutes ago ago by Jack Richardson

redfirm

Participant

January 7, 2025 at 15:44

I’ve installed dokan on the gamestore theme. but it seems when i go to the add products or products in the dashboard i am getting a “There has been a critical error on this website.” at the bottom of the products page

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support staff only.

#429781 Copied Theme version: 9.4.6

4 Answers

Rose Tyler

Support staff

January 7, 2025 at 15:49

Hello,

Thank you for reaching out to us.

Please provide us with FTP access in the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#429782 Copied

redfirm

Participant

January 7, 2025 at 15:56

here you go

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support staff only.

#429784 Copied

redfirm

Participant

January 8, 2025 at 09:02

Hi guys, I am seeing a lot of other, newer topics getting resolved but no reply on this one. an update would be appreciated

#429835 Copied

Jack Richardson

Support staff

January 8, 2025 at 14:06

Dear @redfirm,

We sincerely apologize for the delay in responding to your inquiry. We have been diligently working to identify and implement a solution for your case.

We are pleased to inform you that we have created and applied a patch #9460211 to your website. You can view the details here: https://prnt.sc/NnYoW_p4Gz1y.

With this patch in place, you should now be able to create products within the Dokan settings panel. Please refer to the following link for confirmation: https://prnt.sc/435-ZxZVR37q.

We kindly request you to check the functionality on your end and let us know if everything is working as expected.

Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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