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There has been a critical error on this website. Please check your site admin email inbox for instru

This topic has 5 replies, 2 voices, and was last updated 11 months ago ago by Tony Rodriguez

FMiMBranding

Participant

December 27, 2023 at 23:37

I keep getting this following error message every time I enable the core. This happened after I udpated my plugins. I tried to re install the core again with lic but it gave me the same error

Review below

https://snipboard.io/NAzVmh.jpg

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#377840 Copied Theme version: 9.1 WooCommerce version: newest

4 Answers

Tony Rodriguez

Support staff

December 28, 2023 at 05:59

Hello, @FMiMBranding,

Thank you for purchasing our theme and for reaching out to our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

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#377847 Copied

FMiMBranding

Participant

December 28, 2023 at 10:24

updates

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#377882 Copied

Tony Rodriguez

Support staff

December 28, 2023 at 12:19

Hello, @FMiMBranding,

Please check the private content area.

Best Regards,
The 8Theme Team

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#377899 Copied

Tony Rodriguez

Support staff

December 28, 2023 at 12:50

Hello, @FMiMBranding,

1/ Upon a thorough review of your website, https://fmimbranding.ca/ -we have identified a critical error that requires immediate attention. For your convenience, we have captured a screenshot of the issue, which can be viewed at the following link: https://imgur.com/ZCjvqV5

Our analysis suggests that the error may be stemming from a conflict involving the Jetpack plugin and the WooCommerce Payments plugin on your WordPress site. To address this matter, we kindly request that you temporarily deactivate these plugins, as well as any cache plugins that are not part of the XStore package. Detailed information about the included plugins can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

After deactivating the aforementioned plugins, please proceed to clear your browser’s cache before revisiting the site to verify if the issue has been resolved.

We trust that these steps will rectify the problem at hand.

2/ Should the provided solution fail to resolve your issue, we kindly request that you furnish us with your cPanel login credentials. This will enable us to conduct a thorough examination and address the problem on your behalf.

Please provide the following details in private content area:
– cPanel URL:
– cPanel Username:
– cPanel Password:

We appreciate your cooperation and look forward to assisting you.

Best Regards,
The 8Theme Team

#377906 Copied
Tagged: admin email error guidance, critical website errors, fix critical woocommerce errors, woocommerce error solutions, woocommerce site troubleshooting, wordpress error instructions, wordpress templates fixes
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