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There has been a critical error on this website. Site Down after Theme Install

This topic has 7 replies, 2 voices, and was last updated 29 minutes ago ago by Rose Tyler

Dhaval Patel

Participant

January 22, 2025 at 15:28

Hi i have installed the theme and within few mins after navigating the website i found the website down after installing the demo content . Please help

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#431733 Copied Theme version: 9.4.6

6 Answers

Dhaval Patel

Participant

January 22, 2025 at 15:32

i have sent temp login please help

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#431735 Copied

Rose Tyler

Support staff

January 22, 2025 at 15:38

Hello, Dhaval Patel,

Thank you for contacting us and for using XStore.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#431736 Copied

Dhaval Patel

Participant

January 22, 2025 at 15:44

FTP access shared

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#431741 Copied

Rose Tyler

Support staff

January 22, 2025 at 16:03

Hello, Dhaval Patel,

We appreciate your prompt response.

Please downgrade the PHP version from 8.3.6 to 8.1 or 8.2. Not all plugins are compatible with your current version. Additionally, increases WordPress memory limit value.
Your hosting provider can take these actions at your request.

Best regards,
8Theme’s Team

#431747 Copied

Dhaval Patel

Participant

January 22, 2025 at 16:26

Thanks a lot , You made my day….
Superb instant support, i didnt expect such support.
Revoking all temp access

#431753 Copied

Rose Tyler

Support staff

January 22, 2025 at 16:33

Hello, Dhaval Patel,

You’re welcome!

Best regards,
8Theme’s Team

#431758 Copied
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