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There is a mistake with the website where I activated my xstore theme in.

This topic has 17 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Andrew Mitchell

  • Avatar: chilly
    chilly
    Participant
    February 21, 2024 at 10:22

    I found a real bad problem with the theme I bought, I do not have any website with the name huttspot.com and I did not activate my theme in this website at all. My website name is bigbrandsaver.com where I activated the theme and because of that I can not update the theme or the plugin (check image Screenshot 2024-02-20 150311).

    Files is visible for topic creator and
    support staff only.
    #384147 Copied Theme version: 1.0
    16 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2024 at 10:38

    Hello, Chilly,

    Thank you for reaching out to us with your concern.

    You can activate XStore now.

    Best Regards,
    8Theme’s Team

    #384150 Copied
    Avatar: chilly
    chilly
    Participant
    February 21, 2024 at 12:03

    Thank you I did updated the theme and also the plugin.
    So what I did is I unregistered the theme and then register it again using the purchase code followed the steps but I did not click IMPORT DEMO and I just exite after regitering the theme. and then I updated the plugin.

    Now I’m facing a reall bad problem after I did this the website is reall slow directly after updating the theme and the plugin.

    My website performance is really important for me and I was working on it for 1 month now. Any ideas ? and what should I do ??

    #384179 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2024 at 13:16

    Hello, Chilly,

    Could you kindly confirm whether all caches have been cleared subsequent to the recent updates?

    We would greatly appreciate it if you could provide us with the URL of your website along with temporary administrative access credentials. This will enable us to thoroughly examine your settings.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #384194 Copied
    Avatar: chilly
    chilly
    Participant
    February 21, 2024 at 14:20

    The website is candyhype.com and I’m using hostiner and litespeed cache and Im 100% sure the cache is cleared, and also im using CDN and also cloudflare cache is cleared.
    And im sure this problem happend directly after the update.
    And by the way wordpress keep sending me an Error with the Xstore Core plugin, I hope you could check the website and let me know of anything worng.

    Please contact administrator
    for this information.
    #384205 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2024 at 15:13

    Hello, Chilly,

    We appreciate your prompt response.

    Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Also, please temporarily disable Litespeed and CDN cache and provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #384228 Copied
    Avatar: chilly
    chilly
    Participant
    February 21, 2024 at 16:16

    As you can see my website is live and I have traffic to the website so I can’t deactivate LiteSeed cache or the CDN because it will make the website down because of the domain name related to CLoudFlare. do I cant do it for now.

    But I Enabled the debug for wordpress and it gives me this Error related to Xstore Core Plugin (check the file I included it has all errors)

    Please note that I have a very urgent setuation. and I never used this upport this is my first time. so I hope you fix the problems I have.

    Thank you in advance

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #384238 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2024 at 16:20

    Hello, Chilly,

    We appreciate your prompt response.

    Please downgrade the PHP version to 8.0 or 8.1. Upon completion of this adjustment, we would greatly appreciate it if you could inform us of any improvements.

    Best Regards,
    8Theme’s Team

    #384240 Copied
    Avatar: chilly
    chilly
    Participant
    February 21, 2024 at 16:51

    I think the errors are gone now. only this error shows now (Deprecated: Automatic conversion of false to array is deprecated in /home/u593350740/domains/candyhype.com/public_html/wp-content/plugins/woocommerce/src/Admin/DataSourcePoller.php on line 138)
    But let me please tell you that my website speed is still not like before it went slow directly after upadting the plugin.

    Also I wanna ask is it ok if I updated my wordpress version to WordPress 6.4.3 is it now gonna create a conflict just like the PHP version ?

    Thank you for the support.

    #384247 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2024 at 09:30

    Hello, Chilly,

    We hope this message finds you well.

    https://prnt.sc/JUoR-XoKhhyM – we kindly suggest that you reach out to the WooCommerce plugin support team for assistance, which can be accessed via the following link: https://wordpress.org/support/plugin/woocommerce/

    Upon reviewing your website, we have noticed that the loading speed appears to be satisfactory at present. It is possible that any previous issues concerning site speed may have been resolved.

    Please be informed that XStore is fully compatible with WordPress version 6.4.3. For your convenience, we regularly update our changelog with the latest compatibility information, which you can view here: https://xstore.8theme.com/update-history/

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #384323 Copied
    Avatar: chilly
    chilly
    Participant
    February 22, 2024 at 12:05

    I understand what you are saying and I already opened a ticket for woocomerce problem.
    But it still give me this error related to woocomerce and to your theme:

    our theme (XStore Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

    Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
    If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

    #384374 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2024 at 13:26

    Hello, Chilly,

    Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

    We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #384397 Copied
    Avatar: chilly
    chilly
    Participant
    February 22, 2024 at 14:39

    I did applied the Patche ID #9286983. but it still appear there. and still showing me the Apply button.
    is it applied or there is something else !

    #384410 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2024 at 14:44

    Hello, Chilly,

    Upon review, we have confirmed that the patch was applied successfully. Therefore, you may disregard it for the time being.

    Kind Regards,
    8theme team

    #384412 Copied
    Avatar: chilly
    chilly
    Participant
    February 22, 2024 at 16:20

    I would like to thank you for the support. But lot of things changed after I updated the plugin and the theme.

    One of theme is that right now I can’t add a custom code to the functions.php file inxstore chld theme because it gives me this error “Scrape key check failed. Please try again.”

    if you have any idea how to fix it. Im sure its related to the plugin update because the moment I update it. it starts giving me that error Scrape key check failed. Please try again.

    #384432 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2024 at 16:42

    Hello, Chilly,

    We would like to inform you that the issue you are encountering is not related to our theme. For guidance on resolving the “Scrape Key Check Failed” error in the WordPress Theme Editor, we kindly suggest that you refer to the following article: https://hoolite.be/wordpress/how-to-fix-scrape-key-check-failed-error-in-wordpress-theme-editor/.

    Should you require additional support, please do not hesitate to reach out to the WordPress support team for expert assistance.

    We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

    Thank you for your understanding.

    Kind Regards,
    8theme team

    #384437 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 26, 2024 at 17:13

    Dear chilly,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #384850 Copied

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