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There is a problem when I activate the core plugin of xstore

This topic has 18 replies, 3 voices, and was last updated 8 months, 2 weeks ago ago by Luca Rossi

Mike Papadakis

Participant

March 7, 2024 at 10:09

Hi, when I activate the core plugin of xstore I get these warnings (Private area), I also noticed that when I activate the plugins “pro elements” and “Xstore Advanced sticky header” I have problem with wp all import with critical error. What can I do? Thank you

Please, contact administrator
for this information.

#385938 Copied Theme version: 9.2.9

17 Answers

Rose Tyler

Support staff

March 7, 2024 at 10:11

Hello, Mike Papadakis,

Thank you for reaching out to us with your concerns.

Please provide temporary wp-admin access, so we can check your settings.

Best Regards,
8Theme’s Team

#385939 Copied

Mike Papadakis

Participant

March 7, 2024 at 12:16

Hi Here is the temporary login, also I have enabled the debug log and display

Please contact administrator
for this information.

#385968 Copied

Rose Tyler

Support staff

March 7, 2024 at 12:19

Hello, Mike Papadakis,

We appreciate your prompt response.

Please downgrade the PHP version to 8.1. Your hosting provider can help you with this.

Best Regards,
8Theme’s Team

#385970 Copied

Mike Papadakis

Participant

March 7, 2024 at 12:20

Done

#385971 Copied

Rose Tyler

Support staff

March 7, 2024 at 12:25

Hello, Mike Papadakis,

We have noticed that the warnings have ceased. May we confirm if this has resolved your inquiry?

Best Regards,
8Theme’s Team

#385972 Copied

Mike Papadakis

Participant

March 7, 2024 at 12:29

Thank you Rose Tyler indeed the warnings are gone, so I keep the php at 8.1 for now right?

#385974 Copied

Rose Tyler

Support staff

March 7, 2024 at 12:32

Hello, Mike Papadakis,

Yes, please.

Best Regards,
8Theme’s Team

#385976 Copied

Mike Papadakis

Participant

March 11, 2024 at 11:41

Hi there I still have a problem, now when I activate the core plugin the front end gets a 502 bad gateway error, when I deactivate all is fine
Here is a temporary login

Please contact administrator
for this information.

#386358 Copied

Rose Tyler

Support staff

March 11, 2024 at 13:55

Hello, Mike Papadakis,

Thank you for getting in touch with us.

We suggest that you reach out to your hosting provider for further assistance and inquire about checking the server error log for any potential insights.

Let us know results.

Best Regards,
8Theme’s Team

#386386 Copied

Mike Papadakis

Participant

March 11, 2024 at 14:18

I contact hoster and there is nothing there to do or see, can you please send me an older version of the plugin so to test it? Thank you

#386390 Copied

Rose Tyler

Support staff

March 11, 2024 at 15:26

Hello, Mike Papadakis,

We appreciate your prompt response.

We’ve added link for download files to the Private Content area.

Could you please clarify if you mean that there is no information in the server error logs?

We kindly request that you provide us with temporary FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type). If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#386406 Copied

Mike Papadakis

Participant

March 11, 2024 at 15:58

Thank you for your reply, unfortunately my host is VPS with command line and you have to create an ssh key for you to have access, so I send you all the logs I have from my server to see them

Please contact administrator
for this information.

#386411 Copied

Mike Papadakis

Participant

March 11, 2024 at 15:59

I also downgraded the core plugin also the theme and woocommerce but no luck

#386413 Copied

Luca Rossi

Support staff

March 12, 2024 at 12:04

Dear Mr. Papadakis,

We hope this message finds you well.

Upon reviewing the error logs you have provided, it appears that the issues are stemming from the NGINX server configuration. We recommend reaching out to your hosting provider for assistance in resolving these matters, as they are best equipped to offer the necessary support.

Additionally, for further insight, you may find the following article to be of use:

– https://serverfault.com/questions/543999/104-connection-reset-by-peer-while-reading-response-header-from-upstream-nginx
– https://serverfault.com/questions/734215/502-error-when-trying-to-post-update-in-wordpress-after-hhvm-installation

Should you require any more information or assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

#386515 Copied

Mike Papadakis

Participant

March 13, 2024 at 10:52

Hi Luca, thank you for your answer, unfortunately from my hoster side there is nothing to do as they said to me. They do not see anything wrong.
Yesterday I was troubleshooting by deactivating and activating plugins so I found that when I activate both xstore core and elementor the problem appears, when I leave on of two the problem disappears.

#386696 Copied

Mike Papadakis

Participant

March 13, 2024 at 11:03

And I found the solution.

I had imported a template “Minimal Fashion” https://xstore.8theme.com/elementor/demos/minimal-fashion/
I just delete it an all is fine

#386698 Copied

Luca Rossi

Support staff

March 13, 2024 at 12:02

Dear @Mike Papadakis,

We are pleased to learn that all is functioning properly at this time.

Warm regards,
The 8Theme Team

#386704 Copied
Tagged: plugin activation problem, troubleshooting woocommerce, woocommerce, wordpress templates, wordpress xstore solution, xstore plugin issues, xstore-core-plugin
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There is a problem when I activate the core plugin of xstore

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