There is a problem with the theme zip files, it refuses to install

This topic has 2 replies, 2 voices, and was last updated 2 years ago ago by Tony Rodriguez

  • Avatar: mr-mag
    mr-mag
    Participant
    December 4, 2022 at 06:59

    When I install the theme, it takes me to a crash page
    This website cannot be accessed

    https://prnt.sc/cacwT6fXP3g_
    https://prnt.sc/xLebSwzQT-Ll

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 08:04

    Hello, @mr-mag,

    Sorry for the inconvenience but I have checked your site and installed the theme XStore and core plugin on your site. Please check back to your site after clearing the browser cache.

    See images for a better reference under the private content area.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
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