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There is a vunerablilty found on my website that was scanned and repoted by Virusdie

This topic has 12 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Chaos Absolute LLP

Participant

August 5, 2023 at 11:13

There was one active vulnerability found by Virusdie while scanning the website for any virus or issues with the plugins.
Virusdie keeps notifying of the issue
Please help correct the error in the core Plugin as soon as possible

Please, contact administrator
for this information.

#363770 Copied Theme version: 9.1.12 WooCommerce version: 7.9.0

11 Answers

Rose Tyler

Support staff

August 6, 2023 at 08:53

Hello, Chaos Absolute LLP,

Thank you for contacting us and for using XStore.

We did not get a report about this from other our customers.

Please describe the problem in more detail.
We understand that this scanner is paid, so we would like to request the maximum information available about the problem, including access to its testing, so that we can identify any potential issues.

Also, provide temporary wp-admin and FTP access, so our developers can take a closer look at the situation on your site.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#363790 Copied

Chaos Absolute LLP

Participant

August 17, 2023 at 15:32

The problem still persists and also there are also automatic scam blogs are being created and the site vulnerability is still shown

Please contact administrator
for this information.

#364816 Copied

Rose Tyler

Support staff

August 17, 2023 at 15:42

Hello, Chaos Absolute LLP,

We can’t log in to your site, it redirects from wp-admin URL to https://prnt.sc/7TDzJFSllcFB page.

We asked you to describe the problem in more detail, could you provide some screenshots or videos?

You forget to provide FTP access. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

We are waiting for your response.

Kind Regards,
8theme team

#364817 Copied

Chaos Absolute LLP

Participant

August 17, 2023 at 15:55

check below

Please contact administrator
for this information.

#364818 Copied

Rose Tyler

Support staff

August 17, 2023 at 16:01

Hello, Chaos Absolute LLP,

Please set an administrator role for the user you provided, and provide FTP access also.

Kind Regards,
8theme team

#364820 Copied

Chaos Absolute LLP

Participant

August 17, 2023 at 16:39

check this please, sorry for pulling this along

Please contact administrator
for this information.

#364822 Copied

Rose Tyler

Support staff

August 17, 2023 at 19:20

Dear, Chaos Absolute LLP,

Credentials are incorrect, unfortunately.
Please make sure that you provide correct wp-admin access with administrator role, and FTP access that can be used to connect to your site files via FileZilla.
We kindly ask you to login and connect by yourself using the credentials provided for us before your next response, to be sure that access are correct.
Thank you in advance for your cooperation.

Kind Regards,
8theme team

#364833 Copied

Chaos Absolute LLP

Participant

August 18, 2023 at 10:49

Read message below

Please contact administrator
for this information.

#364895 Copied

Rose Tyler

Support staff

August 18, 2023 at 10:56

Hello, Chaos Absolute LLP,

If you can’t provide the standard wp-admin and FTP access, let’s come back to your problem, because it is possible that it is independent of our theme.
We asked you 2 times, to describe the problem in more detail, but did not get answer.
Please specify the exact problem? Could you provide a description of the issue?
Create screenshots and videos, upload them on https://wetransfer.com/, and provide us with the URL.
As for the scanner, I understand that it is a paid service. Therefore, we request that you provide us with as much information as possible or access to this testing, and we will review the issues that this scanner has identified.

Kind Regards,
8theme team

#364896 Copied

Chaos Absolute LLP

Participant

August 18, 2023 at 15:36

The issue is that I am having are
1) Having random blogs being generated on our website that seems like scam blogs with lottery details
2)My Virusdie protection has shown a vulnerability which will be noted on the private section

Please contact administrator
for this information.

#364946 Copied

Rose Tyler

Support staff

August 18, 2023 at 16:38

Hello, Chaos Absolute LLP,

Thank you for your response.

Please download the mentioned class-cei-core.php file on your computer, to not lost, and replace the current file on the site with the next – https://we.tl/t-PXPF6h7M5V (et-core-plugin\packages\customizer-export-import\classes folder).
Let us know if it solves the problem.

Kind Regards,
8theme team

#364952 Copied
Tagged: best selling, scanning, security, themes, virusdie, vulnerability, woocommerce
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