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There is no email with order confirmation

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Pites

Participant

November 20, 2023 at 00:07

Hi,
I have a problem with order confirmation email. After 7 PM they are not sent. The new order comes to woocommerce but system does not send email with confirmation to our email and customer email. We do not change anything in configuration. Resending the email from woocommerce also does not work.
Could you help ?

#374134 Copied Theme version: 5.2.3 WooCommerce version: 8.3.0

1 Answer

Rose Tyler

Support staff

November 20, 2023 at 18:03

Hello, Pites,

Thank you for reaching out to us with your concern. We understand the importance of timely order confirmation emails for both you and your customers.

Please be assured that our theme does not influence the delivery of order confirmation emails time. We recommend that you get in touch with your hosting provider, as well as WooCommerce support, and consider reaching out to WordPress support for assistance.

Kind Regards,
8theme team

#374215 Copied
Tagged: email confirmation issue, order confirmation problem, troubleshooting woocommerce, woocommerce templates, wordpress ecommerce solutions, wordpress order confirmation
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