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There is no way to change the header links to go to correct translated links for myaccount compare..

This topic has 7 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Rose Tyler

mrlumos

Participant

January 2, 2025 at 11:20

I translated the entire theme, but there is a significant issue that I cannot figure out how to resolve. As shown in the pictures, when the off-canvas menu is open for ‘My Account,’ ‘Compare,’ ‘Wishlist,’ and ‘My Cart,’ I cannot navigate to the corresponding pages for these sections.

Each language should have its own translated version of every page.

I understand that this issue stems from WooCommerce, but I can’t figure out how to resolve it because WooCommerce doesn’t seem to support separate links for each language’s pages. Additionally, the ‘Compare’ functionality isn’t even part of WooCommerce.

The translation of the theme has become a complete mess. I realize this happens due to the way WordPress and WooCommerce function, but it’s incredibly frustrating.

I wish there were a single panel where I could manage translations for everything—theme, plugins, and everything else in one place. However, I understand that this limitation is tied to WordPress and WooCommerce.

Please, contact administrator
for this information.

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#429309 Copied Theme version: 9.4.6

6 Answers

Rose Tyler

Support staff

January 2, 2025 at 11:57

Hello, Mrlumos,

Thank you for reaching out to us. To assist you more effectively in resolving the issue, we kindly request that you record a video to help us better understand the problem.

Additionally, we would appreciate it if you could provide us with FTP access to further investigate the matter.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#429317 Copied

mrlumos

Participant

January 2, 2025 at 13:17

Here is the video of the problem. Please let me know where to start fixing it so I can address any issues that may arise later.

https://files.fm/u/ng6863j63y

Please contact administrator
for this information.

#429325 Copied

mrlumos

Participant

January 2, 2025 at 14:43

Here is the video of the problem. Please let me know where to start fixing it so I can address any issues that may arise later.
https://files.fm/u/ng6863j63y

#429347 Copied

mrlumos

Participant

January 2, 2025 at 14:54

Up up

#429349 Copied

Andrew Mitchell

Support staff

January 2, 2025 at 17:49

Dear mrlumos,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#429369 Copied

Rose Tyler

Support staff

January 2, 2025 at 20:51

Hello, Mrlumos,

We hope this message finds you well.

We noticed that you recently gave a low rating to our theme, and we are genuinely saddened to hear this. However, we are glad if you were able to resolve your issue independently. Your feedback and satisfaction are extremely important to us, and we would like to take this opportunity to address any concerns you may have.

Please note that our response times can vary depending on the day. Typically, we aim to respond as quickly as possible, but our standard reply times are:
– Up to 24 hours on weekdays (Monday–Friday)
– Up to 48 hours on weekends (Saturday–Sunday)

We truly believe that our product deserves a higher rating (5 stars), and we are here to assist you in any way we can to ensure your satisfaction. If you feel that your experience with our support or product has not met your expectations, we are more than willing to work with you to resolve the issue. Additionally, if necessary, we are open to offering a refund https://themeforest.net/refund_requests/new so that you can explore other options that better suit your needs.

We kindly ask you to reconsider your rating and, if possible, update it to 5 stars. Your positive feedback helps us grow and continue to improve our products and services.

Please let us know your decision or if there is anything further we can do to assist you.

Best regards,
The 8Theme Team

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