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There is some vital issues in xstore theme thats why my website is literally very slow

This topic has 7 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

KSP ELECTRONICS

Participant

October 8, 2024 at 09:59

Hello Team,
There may be some vital issues in xstore theme due to which my website speed is also very slow, i have used paid and free plugin to boost speed like litespeed cache, wp rocket, and many more but no plugin improved our website speed. I kindly request you please address this issue ASAP, this impacting my business. I am attaching some speed test of xstore theme on google, you may check it by yourself.

Thanks & Best Regards
KSP ELECTRONICS

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support staff only.

#417740 Copied Theme version: 9.4.2

6 Answers

Luca Rossi

Support staff

October 9, 2024 at 05:18

Hi @KSP ELECTRONICS,

1. **Backend Performance**: The slow loading of the backend may be attributed to the third-party plugins installed on your site. We advise deactivating all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

2. **Frontend Performance**: Regarding the slow frontend, we recommend adjusting some settings in the WP-Rocket plugin, which could enhance your site’s loading speed. Please consider implementing the following settings:
– [Delay JavaScript Execution](https://docs.wp-rocket.me/article/1349-delay-javascript-execution)
– [Remove Unused CSS](https://docs.wp-rocket.me/article/1529-remove-unused-css)

We hope these recommendations will assist in improving the performance of your website. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team.

#417876 Copied

KSP ELECTRONICS

Participant

October 9, 2024 at 05:55

Hello Support Team,
For your kind information we have not installed any third party plugin except xstore package. so there is not plugin issue and secondly i have deactivated WP rocket plugin due to distortion in my website. Litecache works fine than WP rocket but they also not enhances much speed so currently i have deactivated both the plugins. I have attached screenshot about xstore very slow speed testing on google page insight. Please I kindly request you to check xstore theme speed performance in google page insight and troubleshoot potential issue in xstore theme. I am suffering very badly. Please try to resolve speed issue ASAP.

Thanks & Best Regards
KSP ELECTRONICS

#417885 Copied

Luca Rossi

Support staff

October 9, 2024 at 07:05

Dear @KSP ELECTRONICS,

We would like to inform you that website speed optimization exceeds the scope of the standard support services provided by our team. If you require specialized customization services, we kindly invite you to submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will enable direct communication with our technical team.

Please be aware that customization services incur additional charges. The precise cost will be determined following a detailed assessment of your request.

Thank you for your attention to this matter. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team.

#417891 Copied

KSP ELECTRONICS

Participant

October 9, 2024 at 07:12

Dear Team,
I have shared the screenshot of xstore theme speed test it is literally very slow without any customization done by me. So I kindly request you to please review your xstire theme and trouble shoot the potential problems ASAP.

Thanks

#417893 Copied

KSP ELECTRONICS

Participant

October 9, 2024 at 14:30

Hello,
Support team i am not asking for speed up my website. There is some potential issues in your xstore them itself. please check your xstore theme page speed test to see all speed issues in xstore theme. If you troubleshoot problems in your xstore theme then my website speed issue will be automatically fix.

Thanks

#418004 Copied

Luca Rossi

Support staff

October 10, 2024 at 05:34

Dear @KSP ELECTRONICS,

We hope this message finds you well. We have recently reviewed your website and are pleased to report that all pages are loading efficiently. You can view the performance details here: [https://www.awesomescreenshot.com/video/32403660?key=3c60b50dc10d7a2a66bc4946b5e545d9](https://www.awesomescreenshot.com/video/32403660?key=3c60b50dc10d7a2a66bc4946b5e545d9).

Should you wish to further enhance your Google PageSpeed Score, we invite you to consult with our customization team. They are well-equipped to assist you with tailored solutions. Please feel free to reach out via our customization panel at https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention, and we look forward to supporting your website’s continued success.

Best Regards,
The 8Theme Team

#418067 Copied
Tagged: best selling woocommerce, improve website speed, slow website solutions, website speed problems, woocommerce themes, xstore theme improvements, xstore theme issues
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There is some vital issues in xstore theme thats why my website is literally very slow

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