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There is two headers showing for my website …. i want the lower one which is showing in the image

This topic has 8 replies, 2 voices, and was last updated 4 months ago ago by Rose Tyler

Ram Yadav

Participant

November 13, 2024 at 06:18

when i am trying to edit header of my website which is scrambled due to a fatal crash bcoz of an plugin update …now if i am trying to update or customize it there is already showing my previous header with the mega menu i have created .. so i want that header should be shown on my website. but there is showing the header which is on upper side in the image.

so remove the header which is showing upper side in the image and i want the header which i have created and customised which is on lower side of the image

i hope u understood what i wanna say … i am the screen shot …plz resolve this

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#423060 Copied Theme version: 9.4.4

7 Answers

Rose Tyler

Support staff

November 13, 2024 at 10:05

Hello, Ram Yadav,

We have noticed that there is currently only one header visible on your website. Could you kindly confirm if the issue has already been resolved on your end?

Best regards,
8Theme’s Team

#423097 Copied

Ram Yadav

Participant

November 18, 2024 at 15:50

no there is still showing same 2 headers …i want to keep the lower one which contains logo of my business …plz resolve it

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Rose Tyler

Support staff

November 18, 2024 at 16:12

Hello, Ram Yadav,

Please provide the URL of the page from your screenshot.

Here is what we see on your site – https://prnt.sc/CBdO7xSPR51b
Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#424017 Copied

Ram Yadav

Participant

November 29, 2024 at 10:41

now the header is gone from my website’s home page …if i am going to edit page of header its showing to me … but if i normally go to http://www.giftgalaxystore.in the header is not showing to me … plz look into it and resolve it…. i am attaching the screenshot for this also

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#425852 Copied

Rose Tyler

Support staff

November 29, 2024 at 12:10

Hello, Ram Yadav,

We’ve activated the Pro Elements plugin and the header appears
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
8Theme’s Team

#425874 Copied

Ram Yadav

Participant

November 30, 2024 at 06:40

on my home page the action button below products is showing as “show details” i want here “add to cart” button …so make necessary changes and add “add to cart” button below products

also “add to cart” button missing from single product page so plz look into it as well and resolve it …i am not able to add screenshot for this particular thing but click on any product and when the single product page opens there is no “add to cart” button showing.

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Rose Tyler

Support staff

December 1, 2024 at 13:08

Hello, Ram Yadav,

Thank you for getting in touch with us.

We’ve disabled Catalog mode (this option prevents customers from purchasing products) in Theme Options > Shop > Catalog mode. Please clear cache and check the result.

Best regards,
8Theme’s Team

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