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There seems to be an issue with the filters

This topic has 13 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

john

Participant

May 6, 2020 at 07:01

When the product is searched and the price filter applied it seems to work until the select all feature is used. Then the filter is not utilized. It seems to me that the filter settings should be stored in a cookie and reapplied based on search.

Regarding the search, when a product is searched for the price range is $0-0, is there a fix for this?

I must admit that the last time I updated the site with the latest versions of xstore it broke the site. Have you changed it in sucha fashion that the child theme breaks as well?

#236107 Copied Theme version: 6.2.9 WooCommerce version: 3.9

12 Answers

Rose Tyler

Support staff

May 6, 2020 at 08:31

Hello John,

Sorry, but your question is a bit unclear for me.
Please describe it in more details with screenshots, URL, temporary wp-admin, and FTP access.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards

#236121 Copied

john

Participant

May 8, 2020 at 04:29

Here is a link to the search results that I am referring to. https://prnt.sc/scxrxy

#236471 Copied

john

Participant

May 8, 2020 at 04:31

Here is a screen shot with the filters being applied after the same search. https://prnt.sc/scxsyo

#236472 Copied

john

Participant

May 8, 2020 at 04:33

In order for the filters to work properly do the products need to have teh categories setup in a specific fashion?

#236473 Copied

john

Participant

May 8, 2020 at 04:49

One Last question. when A customer fills out a product add to cart then tries to leave the form there is a popup asking if they want to leave the product. IS there a way to turn this off?

#236474 Copied

Olga Barlow

Participant

May 8, 2020 at 10:30

Hello,

1) I did not face mentioned issue https://gyazo.com/2ec2fbdfda04d57d6d99fbedb971bcb8 All the prices are ok after filtering

2) Provide screenshot, please, for better understanding. By default, our theme does not have such kind of messages. Maybe you use some third-party plugin that adds this? Did you try to disable third-party plugins and check if you still have the mentioned message?

Regards

#236509 Copied

john

Participant

May 15, 2020 at 06:57

The problem occurs after seraching not filtering. The filters don’t seem to work after searching. esecially if all the results are 0 dollars

#237330 Copied

Rose Tyler

Support staff

May 17, 2020 at 08:47

Hi John,

Sorry, for the long delay in answering.
Try to disable third-party plugins and check if one of the plugins affects the search/filters results.
If this is not affected by plugins, describe step by step what should be done to see the problem, and what behavior is desired.
Provide temporary wp-admin and FTP access.

Regards

#237594 Copied

john

Participant

May 18, 2020 at 22:00

The interesting thing is that the default filters from woocommerce work based on the original cost and the screen still shows 0 dollars

Please contact administrator
for this information.

#237782 Copied

Olga Barlow

Participant

May 19, 2020 at 17:32

Hello,

You are using out of date versions of the WooCommerce plugin, our theme and many other plugins. Could you, please, update them first and then reply back. We’ll take a closer look at your issue. Because out of date version of the plugins could be the reason of your problem.

Regards

#237930 Copied

john

Participant

May 19, 2020 at 22:41

That is one of the things I am worried about. The last time I updated the site it broke everything in the child theme. Have you changed anythign in regards to the chld theme?

#237989 Copied

Olga Barlow

Participant

May 20, 2020 at 16:18

Hello,

Oh, I don’t know what files you edited in the child theme. In this case it would be better to create staging website and update theme, plugins there first. Also, we will probably need to switch themes (between storefront and our theme to test if the issue is related to theme files or not) and it will be better if we could work on the staging site than on production.

Regards

#238102 Copied
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