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This topic has 4 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Amzy Leel

mkalbouneh

Participant

May 7, 2017 at 20:50

Hello, i am on namecheap’s shared server i increased the memory limit to 128 and it’s a brand new hosting account with a fresh install of wordpress, installed the theme, imported demo content for the electronics store and installed the required plugins

i get the message “There was a problem with your action. Please try again or reload the page” anytime i try to save any changes, also the homepage doesn’t display the menu like the demo does

my site is located at http://gomacstar.com

someone from the chat support told me to check if my hosting plan meets the requirement i am not sure i know if it does or not.

Thank you

Please, contact administrator
for this information.

#162468 Copied

3 Answers

Amzy Leel

Participant

May 8, 2017 at 04:48

you have following errors in your console : http://prnt.sc/f5c93o

That means your site is unable to access the file admin-ajax.php
Since your site is installed freshly and no any third party plugins this error is probably coming from your web-server rather than WordPress.
The wp-admin/admin-ajax.php file needs to be accessible to direct requests, from users both logged-into your site and not. It might help to diagnose your configuration.
That something we can not check from our side.

Some settings / configurations on your server is preventing to access the file admin-ajax.php

Contact you hosting support and paste this reply to them.

#162473 Copied

mkalbouneh

Participant

May 8, 2017 at 20:25

Thank you very much for the great support you guys provide, that was the problem and namecheap’s support fixed in via “support chat” in less than 5 mins

here is the issue in case someone finds this thread in the future with the same problem

from Namecheap’s Support

“Well, that’s because of Apache’s web application firewall, mod_security.

It seems like the issue was caused by the fact that some of your site’s configuration have triggered a mod_security rule. I’ve whitelisted it, so now it should be working properly. Please try it out now.
It blocks known exploits and provides protection from a range of attacks against web applications. Sometimes, ModSecurity rule can be invoked despite the validity of the request.

In such case, you’ll need to contact us to get it whitelisted.”

#162582 Copied

Amzy Leel

Participant

May 9, 2017 at 05:58

You are welcome and thank you for the detailed reply attached that you got from your hosting company.
This will be very useful to other users too.

#162594 Copied
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