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Hello

Thank you for contacting us and for using XStore.

We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Should you need any assistance in creating these credentials, please do not hesitate to reach out to your hosting provider, who will be able to guide you through the process.

Thank you for your attention to this matter.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

Dear @break4,

We have observed that you are utilizing a child theme with several modified email templates, as shown here: https://prnt.sc/yJ6kVJbPRhLV. We kindly request that you temporarily rename the ‘woocommerce’ and ‘yith-woocommerce-email-templates’ folders within your child theme and conduct further testing.

It is important to note that we have not previously encountered this issue. It is possible that there may have been a misconfiguration on your part. We encourage you to review our documentation for guidance: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/.

Thank you for your cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @break4,

We hope this message finds you well. We would like to inform you that we have been unable to replicate the issue you reported on our local site.

As your website is currently live, we are unable to perform debugging directly on it. To facilitate further investigation, could you kindly set up a staging version of your site with PHP version 8.1? This would enable us to conduct tests without affecting your live environment.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hi @break4,

Thank you so much for creating a staging site for us.

Could you please help us to check the FTP account, it doesn’t show any directories/files under that account?

https://prnt.sc/TJj6WS5muET9

We’ve also tried to install WP File Manager but it doesn’t seem to work: https://prnt.sc/kdTaD5FvvYgU

Best regards,
The 8Theme Team

Dear @break4,

We hope this message finds you well. We are pleased to inform you that we have successfully applied the necessary hotfix to your staging site to address the compatibility issue between the WooCommerce Email Builder and PHP version 8.1.

Could you please take a moment to review the changes at your earliest convenience? If everything is functioning as expected, we would be prepared to proceed with applying the hotfix to your live site as well.

Thank you for your attention to this matter. We look forward to your confirmation.

Best regards,
The 8Theme Team

Dear @break4,

The hotfix was applied to file: /home/razorgos/staging.razorgosidemount.eu/wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php, so you just need to copy this file to other sites.

This issue should be fixed in upcoming updates.

Best regards,
The 8Theme Team

Dear break4,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team