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Hello @BCauston,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team.

Dear @BCauston,

We’ve checked the error_log and found the following errors:

[26-Oct-2024 00:24:47 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:24:47 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:24:49 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:24:49 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:25:39 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:25:39 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:24 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:24 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:33 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:33 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33

Could you please help us to double check the permission of version.php file to make sure it matches the permission from WordPress Developer Guide: https://developer.wordpress.org/advanced-administration/server/file-permissions/?

We also kindly request that you disable all non-essential third-party plugins that are not part of the XStore theme package. You can find a list of the included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Once the unnecessary plugins have been deactivated, please clear your browser’s cache and check if the performance issue persists. This step is crucial, as third-party plugins can sometimes cause conflicts.

Thank you for your attention to this matter. Should you need further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team.

Dear @BCauston,

We hope this message finds you well.

As your website is currently live, we were unable to perform a test payment. To assist us in reproducing the issue, could you kindly help us by creating a staging site? Additionally, we would appreciate it if you could enable the test mode on the payment method.

Thank you for your cooperation and support.

Best regards,
8Theme Team