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Three questions about mobile terminals..

This topic has 4 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by Luca Rossi

mkwong

Participant

March 27, 2025 at 16:13

https://www.vcasale.com/product/vca-fauna-butterfly-necklaces/
I have three questions.
The first one: As shown in Figure 1, why does a newly opened product page automatically jump to the middle instead of the first screen?

The second one: As shown in Figure 2，Can the video be placed in the second or third position instead of the first or last one?

The third one:As shown in Figure 3， Can all the thumbnails be displayed? On mobile devices, only three can be shown. There is no clear indication to the viewers that there are more behind.

I really need your help. Thank you.

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3 Answers

Luca Rossi

Support staff

March 28, 2025 at 07:01

Hi @mkwong,

We’re unable to access your website: https://prnt.sc/nic8u_00w-lE.

Could you please double check?

Thank you!

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mkwong

Participant

March 28, 2025 at 07:40

There might be some issues with my server and I’m dealing with it. Could you help me solve the second and third problems first?

The second one: As shown in Figure 2，Can the video be placed in the second or third position instead of the first or last one?

The third one:As shown in Figure 3， Can all the thumbnails be displayed? On mobile devices, only three can be shown. There is no clear indication to the viewers that there are more behind.

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Luca Rossi

Support staff

March 28, 2025 at 10:28

Dear @mkwong,

1. Regarding your second point (as illustrated in Figure 2): You inquired whether the video could be positioned second or third, rather than appearing first or last.
> We greatly appreciate your input and encourage you to submit this suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other users, our development team will give it careful consideration for inclusion in a future update.

2. Regarding your third point (as shown in Figure 3): You noted that on mobile devices, only three thumbnails are visible and there is no clear indication that additional thumbnails are available.
> While users can swipe left or right to view more thumbnails, we understand your concern and are happy to investigate this further. To assist you more effectively, we kindly ask that you resolve the current access issues with your website so we can examine the matter in greater detail and provide more targeted support.

Best regards,
The 8Theme Team

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