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Three types of errors in my wp website that appairs every time I work on the site

This topic has 5 replies, 2 voices, and was last updated 1 years, 4 months ago ago by adnane

adnane

Participant

June 29, 2023 at 01:46

I have three types of errors in my wp website that appairs every time I work on the site:
-error 1:There has been a critical error on this website. Please check your site admin email inbox for instructions.
-error 2: 503 service unavailable, the server is temporarily busy, try again later.
-error 3: this page isn’t working … is currently unable to handle this request HTTP error 500.

please can you help me resolve those problems as soon as possible?

here is my hosting plan used for that website:
Pack PRO:
50 Go Disk Space NVMe SSD
1 TB Bandwidth
50 E-mail Accounts
50 FTP Accounts
50 Database
200% CPU Limit
1 GB Memory Limit
3 MB I/O Limit(IO).

if this hosting plan is not compatible with xstore theme, provide me with the correct one to use.

(all of the xstore server requirements are checked.)

Please, contact administrator
for this information.

#360622 Copied Theme version: .9.1.7 WooCommerce version: 7.8.0

4 Answers

Rose Tyler

Support staff

June 29, 2023 at 14:05

Hello, Adnane,

Thank you for getting in touch with us.

We can’t log in to your site because of a critical error.

FTP directory is empty – https://prnt.sc/lANbjirIywaT
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

We would recommend you to contact your hosting provider about mentioned errors, the hosting should be able to help you without changing the plan.
Also, ask about the server error log, to check if XStore theme or any plugin is mentioned in the text of errors.

Kind Regards,
8theme team

#360694 Copied

adnane

Participant

June 29, 2023 at 21:14

Hi rose,
here is another ftp account.
and also refresh the wp page to bypass the critical error.

hope that will help.

Please contact administrator
for this information.

#360729 Copied

Rose Tyler

Support staff

June 30, 2023 at 07:28

Hello, Adnane,

Thank you for your response.
As was mentioned, checking of error log https://prnt.sc/iX1dbadCOJB_ gives an answer – https://prnt.sc/pQy5R3uNbC8W (PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes))
Once we set
define(‘WP_MEMORY_LIMIT’, ‘256M’);
in your wp-config.php → https://prnt.sc/GNHAoJEI8HvS Site started to work →https://prnt.sc/n1UXU-Mi52Zw https://prnt.sc/-BXrujgkn72z
But this is independent of our theme functionality, and your hosting was able to help you too. Next time, contact their support first, please.
Also, we have updated the XStore theme on your website to the latest version.
It seems that all your issues were solved by increasing the memory limit.
Waiting for your answer!

Kind Regards,
8theme team

#360754 Copied

adnane

Participant

June 30, 2023 at 17:33

hi rose,
Thank you so much for resolving those errors.
for now, I can’t see any errors except some problems related to website translation that i am fixing in other topic

best regards,
adnane ghayour

#360821 Copied
Tagged: best selling, errors, themes, troubleshoot, woocommerce, wordpress
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Three types of errors in my wp website that appairs every time I work on the site

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