Return to previous page

Three types of errors in my wp website that appairs every time I work on the site

This topic has 5 replies, 2 voices, and was last updated 1 years, 9 months ago ago by adnane

  • Avatar: adnane
    adnane
    Participant
    June 29, 2023 at 01:46

    I have three types of errors in my wp website that appairs every time I work on the site:
    -error 1:There has been a critical error on this website. Please check your site admin email inbox for instructions.
    -error 2: 503 service unavailable, the server is temporarily busy, try again later.
    -error 3: this page isn’t working … is currently unable to handle this request HTTP error 500.

    please can you help me resolve those problems as soon as possible?

    here is my hosting plan used for that website:
    Pack PRO:
    50 Go Disk Space NVMe SSD
    1 TB Bandwidth
    50 E-mail Accounts
    50 FTP Accounts
    50 Database
    200% CPU Limit
    1 GB Memory Limit
    3 MB I/O Limit(IO).

    if this hosting plan is not compatible with xstore theme, provide me with the correct one to use.

    (all of the xstore server requirements are checked.)

    Please, contact administrator
    for this information.
    #360622 Copied Theme version: .9.1.7 WooCommerce version: 7.8.0
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2023 at 14:05

    Hello, Adnane,

    Thank you for getting in touch with us.

    We can’t log in to your site because of a critical error.

    FTP directory is empty – https://prnt.sc/lANbjirIywaT
    Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

    We would recommend you to contact your hosting provider about mentioned errors, the hosting should be able to help you without changing the plan.
    Also, ask about the server error log, to check if XStore theme or any plugin is mentioned in the text of errors.

    Kind Regards,
    8theme team

    #360694 Copied
    Avatar: adnane
    adnane
    Participant
    June 29, 2023 at 21:14

    Hi rose,
    here is another ftp account.
    and also refresh the wp page to bypass the critical error.

    hope that will help.

    Please contact administrator
    for this information.
    #360729 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2023 at 07:28

    Hello, Adnane,

    Thank you for your response.
    As was mentioned, checking of error log https://prnt.sc/iX1dbadCOJB_ gives an answer – https://prnt.sc/pQy5R3uNbC8W (PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes))
    Once we set
    define(‘WP_MEMORY_LIMIT’, ‘256M’);
    in your wp-config.php → https://prnt.sc/GNHAoJEI8HvS Site started to work →https://prnt.sc/n1UXU-Mi52Zw https://prnt.sc/-BXrujgkn72z
    But this is independent of our theme functionality, and your hosting was able to help you too. Next time, contact their support first, please.
    Also, we have updated the XStore theme on your website to the latest version.
    It seems that all your issues were solved by increasing the memory limit.
    Waiting for your answer!

    Kind Regards,
    8theme team

    #360754 Copied
    Avatar: adnane
    adnane
    Participant
    June 30, 2023 at 17:33

    hi rose,
    Thank you so much for resolving those errors.
    for now, I can’t see any errors except some problems related to website translation that i am fixing in other topic

    best regards,
    adnane ghayour

    #360821 Copied

  • Tagged: , , , , ,

  • Viewing 5 results - 1 through 5 (of 5 total)

The issue related to '‘Three types of errors in my wp website that appairs every time I work on the site’' has been successfully resolved, and the topic is now closed for further responses

Support Forum Activity

Helpful Topics

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
Organic Store – WordPress WooCommerce Theme
lazy-placeholder
Cosmetics Store – WooCommerce Theme
lazy-placeholder
Marketing – WordPress WooCommerce Theme
lazy-placeholder
Spa – WooCommerce Theme
lazy-placeholder
Water Delivery – WordPress WooCommerce Theme
lazy-placeholder
Minimal Fashion 03 Store – WordPress WooCommerce Theme
lazy-placeholder
Games Dark – WordPress WooCommerce Theme
lazy-placeholder
SEO Agency – WordPress WooCommerce Theme
lazy-placeholder
Niche Market 02 – Multivendor WP WooCommerce Theme
lazy-placeholder
Pizza Store – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.