Thumbnail photos are not resizing perfectly

This topic has 6 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

  • Avatar: Creapar desenvolvimento
    Creapar desenvolvimento
    Participant
    August 12, 2022 at 14:51

    the product thumbnails, it was getting the correct dimension, 300×300, but now I put the product and the dimension is no longer correct, I don’t know what to do. I await contact, thank you.

    Home ImagemShop Image

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2022 at 14:59

    Hello,

    Thanks for using our theme and for contacting us.
    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    It is recommended to use a graphics editor and prepare product or post images (make them the same size) before uploading images to your media gallery.

    Regards

    Avatar: Creapar desenvolvimento
    Creapar desenvolvimento
    Participant
    August 12, 2022 at 21:32

    Hello Rose.
    Thanks for the answer .

    Unfortunately when modifying as you informed me in the link
    https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    It didn’t.

    the old photos are the perfect size. 1:1 (300×300)
    but when I add new product the thumbnail doesn’t respect the media.
    I already set 1:1 . and 300×300 , but it still does not change .

    Already clear cookie and did the whole process.
    I would like to know if there is any CSS code that I can apply to solve this.

    The new products, including the miniature, both at Home and at the Shop, are unregulated.

    Please wait for answers to resolve.
    Thank you so much.

    Imagem Configuração

    Shop

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 13, 2022 at 10:36

    Hello, @Creapar desenvolvimento,

    I have checked your site the product images appear 300×300 on the home page and on the shop page I have made a video for you for this please watch it first: https://streamable.com/8b5913

    If you are facing an issue with a specific product then please share the product URL with us and if possible please provide a screenshot of your issue for a better reference.

    Regards 8Themes Team.

    Avatar: Creapar desenvolvimento
    Creapar desenvolvimento
    Participant
    August 13, 2022 at 12:06

    Thanks for the support. I made a video of the product and how it presents the problem . by including the product and in the gallery. I look forward message thank you very much

    https://streamable.com/chzvp4

    login information, if you need it, are in the first message of the so-called

    Settings woocommerce I believe it is not, because I checked the videos and all settings are correct … But I can’t find the solution to the problem, I appreciate the help.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2022 at 08:40

    Hello,

    As you can see, image size settings come from WooCommerce, not from our theme. If they worked fine and then stopped, check what plugin did you install, maybe the problem is caused by a 3rd part plugin or CDN on your site.
    Contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

    Regards

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