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Thumbnail picture too large - by pri1234

This topic has 7 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

pri1234

Participant

April 14, 2018 at 22:33

When you click on a product and it goes to the single product page the main photo thumbnail is the same size of the actual main product photo. Any help on fixing this is greatly appreciated, thanks.

Please, contact administrator
for this information.

#191123 Copied Theme version: latest WooCommerce version: latest

6 Answers

Rose Tyler

Support staff

April 16, 2018 at 08:11

Hello,

Does it work the same way with default theme like Storefront?
Have you tried to disable all 3-rd-party plugins?
Please let us know. Thanks in advance.

Regards

#191160 Copied

pri1234

Participant

April 16, 2018 at 23:49

I tried the theme storefront I don’t have that problem. I haven’t added any new plugins, I don’t know what it could be. Your help on this is greatly appreciated. Thank you

#191275 Copied Theme version: latest WooCommerce version: latest

Rose Tyler

Support staff

April 17, 2018 at 08:01

Hello,

You use an old version of Core plugin, please update the plugin in Appearance > Install plugins then clear cache and check single product page.
If the problem won’t be solved, please provide FTP access. Also, let us know if you made changes in theme template files.

Regards

#191292 Copied

Rose Tyler

Support staff

April 17, 2018 at 08:14

Also, please set 4 in Theme Options > E-commerce > Single Product Page > Number of slides per view.

Regards

#191294 Copied

pri1234

Participant

April 17, 2018 at 16:42

It worked! I did as you said and it all went back to normal. Thank you very much for your help. Thanks

#191380 Copied

Rose Tyler

Support staff

April 18, 2018 at 06:59

You’re welcome!
Have a nice day.

Regards

#191397 Copied
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