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Thumbnail size image for 8theme widgets loading correctly

This topic has 13 replies, 3 voices, and was last updated 7 years, 3 months ago ago by Olga Barlow

virtualabode

Participant

July 31, 2017 at 16:59
Hi

On our latest project with the Xstore theme (http://montt.vatestserver.com/) we’ve enabled the ‘8theme – Procucts Widget’ in the footer and pre-footer section. As you’ll see the widgets themeselves display as expected, but not the thumbnail images, i.e.:
- on your demo site https://www.8theme.com/demo/xstore/shop/?preset=hover1 the widget clearly and correctly loading and displays a thumbnail image 60×80 pixels
- however, on http://montt.vatestserver.com the widget is incorrectly loading the full size image then simply resizing the display dimensions with CSS
This is obviously leaving me with an exceptionally large download size for the page which I need to fix.

I’d be grateful for your advice and solution.

Many thanks
Luke
#169100 Copied Theme version: XStoreVersion: 4.0 WooCommerce version: Version 3.1.1
12 Answers

Olga Barlow

Support staff

July 31, 2017 at 17:06

Hello,

Could you, please, provide me temporary access to your Dashboard and FTP?

Regards

#169102 Copied

Santhatela

Participant

July 31, 2017 at 18:39

I’m also having this problem with new carousels.

The gtmetrix score went on to accuse css resizing on all sliders that use smaller images. in widgets bars too.

I had a similar problem when used the infinite scrooll’s lazy load option enabled.

I’m still investigating but I could not see what the problem is.

Also on the products page the gallery loads great and gives a resized to the weird thumbnails in the first reading.

And sliders not autoplay automatically too…

I regenerate all thumbs but not solve the problem. XStore Core is last too.

If you want to look at Olga follow credentials, maybe we found the problem.

Att
Rudimar

Please, contact administrator
for this information.

#169106 Copied Theme version: 4.0 WooCommerce version: 3.1.1

Olga Barlow

Support staff

August 1, 2017 at 10:00

Hello, @identidade,

Dashboard credentials
ERRO: A senha que você colocou para o usuário support está incorreta.
Also we need FTP access.

Regards

#169149 Copied

virtualabode

Participant

August 1, 2017 at 10:04

Hi Olga

Thank you for getting back to me. I think I found the problem. The file content-widget-product.php in the Xstore theme has the code:

<img class="attachment-shop_thumbnail size-shop_thumbnail wp-post-image" src="<?php the_post_thumbnail_url( $product->get_id() )?>">

I’ve amended this to the following in a child theme which has temporarily resolved the issue:

<img class="attachment-shop_thumbnail size-shop_thumbnail wp-post-image" src="<?php the_post_thumbnail_url( 'shop_thumbnail' )?>">

Can you think of a better way to do this without the need for a child theme?

Is there a possibility this, or similar, update could be included in the next update for the Xstore theme?

Luke

Please, contact administrator
for this information.

#169152 Copied

Santhatela

Participant

August 1, 2017 at 11:00

Hi Olga

Sorry, In private the correct credentials.

And virtualabode Have you tested whether the code also worked for the mobile product pages that is loading the full image and resizing?

Regards
Rudimar

Please, contact administrator
for this information.

#169157 Copied Theme version: 4.0 WooCommerce version: 3.1.1

Olga Barlow

Support staff

August 1, 2017 at 15:10

Hello, @virtualabode,

This bug will be fixed in next theme update. I think it will be available within next 2-3 days.

Regards

#169189 Copied

virtualabode

Participant

August 1, 2017 at 15:13

Many thanks @olga-barlow

I’ll look out for the update.

#169190 Copied

Olga Barlow

Support staff

August 1, 2017 at 15:20

Hello, @identidade,

Can’t connect to your FTP
Status: Connecting to 104.243.47.180:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Regards

#169192 Copied

Santhatela

Participant

August 1, 2017 at 19:36

Hi Olga

Strange, i connect with no problems.

Send Credentials again.

Thanks
Rudimar

Please, contact administrator
for this information.

#169219 Copied Theme version: 4.0 WooCommerce version: 3.1.1

Olga Barlow

Support staff

August 2, 2017 at 14:47

Hello, @identidade

Don’t know why but I still have the error. Do you have any limits on your server for users from other countries?

Regards

#169259 Copied

Santhatela

Participant

August 2, 2017 at 19:07

Yes
I have now discovered now, server has a blocker. Need to inform me an ip to be released access.

Sorry

Rudimar

#169285 Copied

Olga Barlow

Support staff

August 3, 2017 at 14:54

Hello, @ identidade

I have sent the archive to your registration email. Try to update and let me know about results.

Regards

#169364 Copied
Tagged: 8theme, correctly, image, loading, thumbnail, widgets, woocommerce, wordpress
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