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Thumbnails for products - by Lily - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Robert Hall

Lily

Participant

January 28, 2015 at 11:20

Hi,

On this pages, I have thumbnails for the product http://www.synaxishosting.co.uk/testing/lily/product/scaldis-scarf/

But as you can see the first thumbnail is one depth and the next two thumbnails are different depth

We would like a universal depth like this page on your demo site.

https://www.8theme.com/demo/legenda/shop/fashion-jacket-9/

How do I achieve this?

#37785 Copied

9 Answers

Eva Kemp

Support staff

January 28, 2015 at 15:14

Hello,

You need set thumbnails sizes in Woocommerce > Settings > Products tab > Product Image Sizes > Product Thumbnails (uncheck “Hard Crop”) and after that regenerate thumbnails with this plugin http://wordpress.org/extend/plugins/regenerate-thumbnails/

Thank you.
Regards,
Eva Kemp.

#37838 Copied

Lily

Participant

January 28, 2015 at 15:52

Hi Eva,

Many thanks but that didn’t work, please check this URL as you can see the thumbnails are still with different depths.

Regards

Rob

Please, contact administrator
for this information.

#37846 Copied

Eva Kemp

Support staff

January 28, 2015 at 17:11

Hello,

We recommend you to update the theme to the latest version as well as Woocommerce, WordPress and the required plugins.

http://youtu.be/KdWESIIPU1k

You can get the plugins at this link https://www.8theme.com/download-plugins/

Don’t forget to create a back up of the files and database before update.

Thank you.
Regards,
Eva Kemp.

#37872 Copied

Lily

Participant

February 2, 2015 at 18:33

Hi

Thanks for that, according to the status some of the theme core files are out of date. When will the theme be updated?

Regards

#38927 Copied

Robert Hall

Support staff

February 2, 2015 at 19:24

Hello,

Wait a little, will be update soon.
Sorry for inconvenience.

Regards,
Robert Hall.

#38941 Copied

Lily

Participant

February 4, 2015 at 15:02

So now the WP and WooCommerce is upto date, can you please check the reason for the thumbnails not being the same depth?

For example this page see private content

Please, contact administrator
for this information.

#39759 Copied

Robert Hall

Support staff

February 4, 2015 at 15:31

Hello @Lily,

As I see you use v.2.4.1 of Legenda theme. First please update your theme to the latest version.
Also please update WPBakery Visual Composer and Revolution Slider plugins.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#39761 Copied

Lily

Participant

February 4, 2015 at 16:33

Hi,

How do I update to the latest version of Legenda, there is no notifcation of latest version?

Screets Live Chat v 1.5 – Already updated
YITH WooCommerce Wishlist v 1.1.7 – Already Updated
Visual Composer v 4.4.2 – I don’t use this and have no need to pay for an upgrade
Revolution Slider v 4.6.5 – I have now upgraded I am not sure why there was no notification of potential upgrade

As for Legenda theme, I have had no notification of updates, please provide URL of updated version.

legenda/woocommerce/checkout/thankyou.php is out of date
legenda/woocommerce/myaccount/form-login.php is out of date

Not sure what any of these have to do with the ‘thumbnails’ not r-sizing.

Many thanks

#39770 Copied

Robert Hall

Support staff

February 4, 2015 at 16:42

You can find latest theme update on Themeforest. Please login with your account to download the theme.

Regards,
Robert Hall.

#39775 Copied
Tagged: ecommerce, products, templates, thumbnails, website, woocommerce, wordpress
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