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Ticket #334284 wrongly closed. Please take a further look

This topic has 13 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

danny

Participant

September 16, 2022 at 14:52

I think i close this too early. Although they are not being displayed, they still load, and that was our issue as page is being slow down by it.

https://prnt.sc/ud2GX9VXpq8j

Can we defer them or avoid loading?

#334307 Copied Theme version: 8.3.2

12 Answers

Rose Tyler

Support staff

September 19, 2022 at 06:54

Hello,

Sorry for the delay in answering.
Provide the URL of the topic, not the number, please. Also, provide temporary wp-admin access, so we can take a closer look.
Also, if you put a picture as a background, then it will not be loaded on Lazy -> https://prnt.sc/FWInaHEK46u4 , so if it is an image, then it will be loaded on Lazy as it should be -> https://prnt.sc/hXzDaVV4Wz0t

Regards

#334430 Copied

danny

Participant

September 19, 2022 at 08:01

Hi:

The ticket number was in the topic: #334284.
https://imgur.com/a/Gm3UQRQ

Test, for example, a page like Privacy Policy with no images: https://lojaportuguez.com/politica-de-privacidade/

Thanks!

#334436 Copied

Rose Tyler

Support staff

September 19, 2022 at 08:38

Hello,

“The ticket number was in the topic: #334284.” – provide URL, please.
Also, we need temporary wp-admin access.

Regards

#334443 Copied

danny

Participant

September 19, 2022 at 09:01

Hi:

https://www.8theme.com/topic/remove-product-categories-from-ajax-search/#post-334288

Credentials in private. Being a production site, please do not make any changes without prior notice.

Thanks.

Please contact administrator
for this information.

#334447 Copied

Rose Tyler

Support staff

September 19, 2022 at 12:44

Hello,

Please provide FTP access. If your site is live, create a staging site (full copy of the existing one), so we can do tests there without affecting your business.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#334463 Copied

danny

Participant

September 19, 2022 at 13:33

Hi:

You already have access to staging site from other tickets (you even answer one a couple of hours ago).

FTP in private.

Please contact administrator
for this information.

#334477 Copied

Rose Tyler

Support staff

September 19, 2022 at 13:39

Hello,

Sorry, but you have a few topics and we have a few different persons working on answers. Please provide here wp-admin and FTP access to the staging site.

Regards

#334478 Copied

danny

Participant

September 19, 2022 at 13:48

Ok. Here they are.

Please contact administrator
for this information.

#334481 Copied

Rose Tyler

Support staff

September 19, 2022 at 16:45

We added a snippet here to prevent showing categories -> https://prnt.sc/WmAQwRfI8Kfp
Changes were made on your staging site

Regards

#334500 Copied

Rose Tyler

Support staff

October 17, 2022 at 08:16

Hello @Danny,

After update to 8.3.5 version:
The fix that was for you no longer works because it was added as a global option and you need to select “no content” here https://prnt.sc/C1f549-0r6v4 (Theme Options -> Header Builder -> Search).

Regards

#336609 Copied

danny

Participant

October 17, 2022 at 08:28

Hi Rose:

Thanks for the heads-up!

#336611 Copied

Rose Tyler

Support staff

October 17, 2022 at 08:46

You’re welcome!
Have a nice day!

Regards

#336616 Copied
Tagged: 334284, closed, templates, ticket, woocommerce, wordpress, wrongly
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