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Title not changing when clicking on different categories

This topic has 6 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Tony Rodriguez

gcl

Participant

November 1, 2023 at 14:33

Hi, I’ve noticed the title for the categories is not changing when selecting choosing a different category. This seems to be the case with sub categories.

Please, contact administrator
for this information.

#372232 Copied Theme version: 9.2.2

5 Answers

Rose Tyler

Support staff

November 1, 2023 at 16:20

Hello,

Thank you for contacting us and for using XStore.

We can’t open your site – https://prnt.sc/NT7ekd7wkQQE Please check, and provide the correct URL and temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

#372245 Copied

gcl

Participant

November 1, 2023 at 17:51

Please see private content

Please contact administrator
for this information.

#372249 Copied

Tony Rodriguez

Support staff

November 2, 2023 at 06:27

Hello, @gcl,

Thank you for your response.

1) We hope this message finds you well. We regret to inform you that we are currently unable to access your website. We have attached an image for your reference.

In order to assist you in resolving this issue, we kindly request you to provide us with a valid and working WP-Admin URL and access. This will enable us to investigate the problem and provide you with the necessary support.

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We apologize for any inconvenience this may have caused and appreciate your understanding and cooperation in this matter.

Best Regards,
8Theme’s Team.

#372277 Copied

gcl

Participant

November 8, 2023 at 12:40

Please see private content.

Please contact administrator
for this information.

#373017 Copied

Tony Rodriguez

Support staff

November 8, 2023 at 13:00

Hello, @gcl,

Thank you for your response.

We would like to provide you with guidance on how to address the issue you are experiencing. Please follow the steps outlined below:

1. Go to “XStore” in your dashboard.
2. Select “Theme Options.”
3. Click on “Woocommerce.”
4. Navigate to “Shop” and then to “Shop page filters.”
5. Disable the following options: “Scrollable Widgets,” “Widget Toggles,” “Ajax Filters,” and “Scroll To Top After Ajax Filter Action.”
6. Once you have made these changes, ensure you click “Publish” to save the settings.

For your convenience, we have included an image to assist you with this process. https://imgur.com/FoYPp4L

We trust that this resolution will address your concern.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#373024 Copied
Tagged: best selling, category issues, ecommerce solutions, theme troubleshooting, title not changing, woocommerce themes
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