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Tons of errors on home , catalogue aka shop page and individual usal pages when u inspect ?

This topic has 74 replies, 4 voices, and was last updated 4 months, 3 weeks ago ago by Aulakh, Sam

Aulakh, Sam

Participant

July 5, 2024 at 15:48

since new update i am having this overlapping issue of header on stagging site for both catalogue aka shop page and single product no spacing below header

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support staff only.

#403292 Copied

Aulakh, Sam

Participant

July 5, 2024 at 16:14

also my stagging site does not have breadcrums showing in single product page ? if breadcrums show i think the above spacing issue will be resolved on its own

Files is visible for topic creator and
support staff only.

#403297 Copied

Rose Tyler

Support staff

July 5, 2024 at 16:26

Hello Aulakh, Sam,

We hope this message finds you well. Could you kindly provide us with the URL and temporary wp-admin access credentials? We need to review your settings to proceed further.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

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Aulakh, Sam

Participant

July 5, 2024 at 16:30

Sure here they are in private window

Please contact administrator
for this information.

#403302 Copied

Aulakh, Sam

Participant

July 5, 2024 at 16:40

check the videos

Please contact administrator
for this information.

#403305 Copied

Aulakh, Sam

Participant

July 5, 2024 at 17:16

Where you able to see the videos ?

#403307 Copied

Rose Tyler

Support staff

July 7, 2024 at 07:59

Hello Aulakh, Sam,

Sorry for the delay in answering due to the weekend.

Please provide FTP access to the site where the issue with breadcrumbs is visible.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your patience and cooperation.

Warm Regards,
The 8Theme Team

#403429 Copied

Aulakh, Sam

Participant

July 7, 2024 at 17:37

Credentials Attached Herein

Please contact administrator
for this information.

#403464 Copied

Aulakh, Sam

Participant

July 8, 2024 at 14:32

can anyone check for me this please thanks

#403632 Copied

Rose Tyler

Support staff

July 8, 2024 at 15:13

Hello Aulakh, Sam,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/LTjHXrKXg3lA To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Warm Regards,
The 8Theme Team

#403643 Copied

Aulakh, Sam

Participant

July 8, 2024 at 15:28

Try with ip

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#403649 Copied

Aulakh, Sam

Participant

July 8, 2024 at 16:26

it work right ?

#403674 Copied

Jack Richardson

Support staff

July 9, 2024 at 08:27

Dear @Sam Aulakh,

I hope this message finds you well. I am writing to inform you about the recent adjustments made to your website’s configuration, specifically concerning the Single Product page settings.

It has come to our attention that the Single Product page was inheriting its settings from the Shop page, where breadcrumbs were previously disabled. This configuration was identified as the cause for the absence of breadcrumbs on the Single Product layout. You can view the settings here: [https://prnt.sc/hJfbv8-1jbeM].

To address this, we have reset the breadcrumbs to their default settings on the Shop page, which has resolved the issue. Should you wish to disable breadcrumbs exclusively on the Shop page while keeping them active on other pages, you can achieve this by adding the following CSS lines to your site:

.woocommerce.archive .page-heading { display: none; }

Additionally, we noticed that the top bar of the dashboard was overlaying the sticky headers. To correct this, you may either apply the following custom CSS for appropriate offsets:

.site-header .sticky.sticky-on > div { transform: translateY(var(--wp-admin--admin-bar--height, 0.1px)); }

or consider increasing the height of your top header part.

Please let us know if these adjustments align with your preferences or if there are any other modifications you would like us to implement.

Best regards,
Jack Richardson
8Theme’s Team

#403746 Copied

Aulakh, Sam

Participant

July 9, 2024 at 14:16

https://hrngift.com/ing-eshop/

this page kind of jumps and goes down on its own why ?

#403838 Copied

Aulakh, Sam

Participant

July 9, 2024 at 14:19

still not resolved please refer to this jumping issue

https://youtu.be/DZNA1XZtBV8

#403840 Copied

Aulakh, Sam

Participant

July 9, 2024 at 15:10

also the breadcrum is not showing in category page

Files is visible for topic creator and
support staff only.

#403849 Copied

Aulakh, Sam

Participant

July 9, 2024 at 15:32

Jumping banner issue still pending
still not resolved please refer to this jumping issue

https://youtu.be/DZNA1XZtBV8

#403854 Copied

Aulakh, Sam

Participant

July 9, 2024 at 15:43

Why the mini cart looks cracked ?

Files is visible for topic creator and
support staff only.

#403856 Copied

Aulakh, Sam

Participant

July 9, 2024 at 15:45

weird it shows on inner single product and the count doesnt match 4 but shows 3 please check this urgently

Files is visible for topic creator and
support staff only.

#403857 Copied

Aulakh, Sam

Participant

July 9, 2024 at 15:50

i checked with different login still wishlist has bugs add 4 it still shows 3 after this fix let me know what was issue for wishlist bug

Files is visible for topic creator and
support staff only.

#403859 Copied

Aulakh, Sam

Participant

July 9, 2024 at 15:51

Forget anything said above focus on Currently 2 bugs –

1)Jumping banner issue still pending
still not resolved please refer to this jumping issue

https://youtu.be/DZNA1XZtBV8

2) i checked with different login still wishlist has bugs add 4 it still shows 3 after this fix let me know what was issue for wishlist bug also it looks cracked

https://ibb.co/frK4kFS

Let me know detailed fix on this

Files is visible for topic creator and
support staff only.

#403860 Copied

Jack Richardson

Support staff

July 10, 2024 at 12:34

Dear @Sam Aulakh,

I hope this message finds you well.

We have reviewed the video you kindly shared regarding the issue you encountered. Unfortunately, we were unable to replicate the problem on our end. You can review our findings here: https://we.tl/t-U6Kh5Zire3. It appears that the URL includes parameters for minimum and maximum price values, which may be influencing the scroll action in your browser. Could you please verify if this might be the case?

Additionally, we have re-saved the Theme options, and it appears that the Wishlist items are now displaying in the correct amount. You can see the updated status here: https://prnt.sc/RfmoUkjqT8h8. Could you please check and confirm if everything is functioning as expected on your side?

Thank you for your cooperation and patience. We look forward to your confirmation.

Best regards,
Jack Richardson
The 8Theme Team

#403998 Copied

Aulakh, Sam

Participant

July 10, 2024 at 12:55

Please tell me in detail what was issue on wishlist bug so i know where and what was done thanks team

#404004 Copied

Aulakh, Sam

Participant

July 10, 2024 at 12:55

It appears that the URL includes parameters for minimum and maximum price values, which may be influencing the scroll action in your browser. Could you please verify if this might be the case?

Yes thats the case and thats the reason i disabled ur off canvas for https://hrngift.com/ing-eshop staging site

#404005 Copied

Jack Richardson

Support staff

July 10, 2024 at 13:03

Dear @Aulakh, Sam,

We hope this message finds you well.

We would like to inform you that we have re-saved the theme options to address the issue with the wishlist display. It appears that the wishlist items are now showing in the correct amount. This update has been detailed in our previous communication.

Additionally, we have provided a video demonstration confirming that there are no scrolling issues present. Should you continue to experience any problems, please provide us with detailed steps on how to replicate the issue on our end.

Thank you for your attention to this matter. We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

#404008 Copied

Aulakh, Sam

Participant

July 10, 2024 at 13:06

What was the issue with wishlist and qhat did u apply to fix wishlist issue

#404010 Copied

Aulakh, Sam

Participant

July 10, 2024 at 13:19

1) for scrolling issues happens when i enable the offcanvas filter has bug
2) Where did you make change for wishlist to work perfectly?

#404023 Copied

Aulakh, Sam

Participant

July 10, 2024 at 14:08

?

#404040 Copied

Jack Richardson

Support staff

July 10, 2024 at 15:57

Dear @Sam Aulakh,

I hope this message finds you well.

We have successfully updated the Wishlist items by navigating to Theme Options and clicking on the Publish button. You can view the steps taken at the following links:
– [Theme Options Update] https://prnt.sc/aXIFMNJJzP-M
– [Publish Button Confirmation] https://prnt.sc/itKVhyTzXWls

This adjustment was implemented to address the issue regarding the wishlist items count.

Additionally, we request your assistance in providing the URL where the scrolling issue occurs with the offcanvas enabled. Please also include any steps you have undertaken to test this issue. As previously mentioned, we have not been able to replicate the problem on our end.

Your cooperation is greatly appreciated as we aim to resolve this matter efficiently.

Best Regards,
Jack Richardson
The 8Theme Team

#404075 Copied

Aulakh, Sam

Participant

July 10, 2024 at 15:58

so you are saying you never touched any setting for wishlist and only hit publish and it works very unlikely

#404076 Copied
Tagged: catalogue page errors, home page issues, individual page errors, inspect page issues, shop page errors, woocommerce errors, wordpress templates
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Tons of errors on home , catalogue aka shop page and individual usal pages when u inspect ?

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