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Too many updates in a short period of time, causing lots of issues.

This topic has 28 replies, 4 voices, and was last updated 5 years, 1 months ago ago by Rose Tyler

seanseansean

Participant

September 27, 2019 at 22:05

Hello, there have been many updates in the past couple weeks, and they continually are causing new problems, what is going on over there?

The last altered the 8theme blog module and now all of our photos are offset to the right with the featured category floating in negative space. In addition to this, the continue reading buttons no longer function on some of the posts, this is very problematic for us.

The update also has cause our instagram widget to show doubles on multiple posts. We loved your theme but these past updates have been very disappointing.

Please, contact administrator
for this information.

#222190 Copied Theme version: Latest Version WooCommerce version: Latest Version

27 Answers

Rose Tyler

Support staff

September 28, 2019 at 08:05

Hello,

Take our apologies if you faced any inconvenience using our theme!
Our team is working to make XStore faster and better, changelog you can find here – https://xstore.8theme.com/update-history/
Please provide temporary wp-admin and FTP access.

Regards

#222195 Copied

seanseansean

Participant

September 29, 2019 at 11:00

here is access to the wp-admin, FTP access I will have to you tomorrow.

Please contact administrator
for this information.

#222248 Copied

seanseansean

Participant

September 30, 2019 at 18:06

Information for FTP in private

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for this information.

#222312 Copied

Olga Barlow

Support staff

October 1, 2019 at 17:24

Hello,

1) We have checked your site and don’t see any issues with the blog images, categories or continue reading buttons https://gyazo.com/46f616a836c5ed04f48937a3b5f90762
2) Do you want to show Instagram feeds by username or hashtag?

Regards

#222358 Copied

seanseansean

Participant

October 1, 2019 at 20:20

The issue lies in the blog module on the homepage, not on the blog pages themselves.

The first featured blog on the homepage ” 5 tips to..” when you click the continue reading button just re-loads the homepage. Same with the third article featured, all of the images are shifted to the right of the badges now rather than overlayed with the category badge.

Instagram is meant to show feed by username.

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for this information.

#222379 Copied

seanseansean

Participant

October 1, 2019 at 22:25

Looks like the instagram feature has been changed since we last spoke as now there are no longer doubles of posts, but the size formating has changed, before the images were displayed in square formats cropping the image even if it were no longer square but the format is now displaying in a different aspect ratio creating white space under the posts..

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for this information.

#222382 Copied

seanseansean

Participant

October 1, 2019 at 22:53

Another issue, that has arrised since the last update…

Looks like the breakpoint on the main menu has changed as well, I need it to collapse to mobile sooner as of now its forcing some odd stacking screenshot attached.

I appreciate your help, this last update really caused many issues for our site which we were very content with.

Please contact administrator
for this information.

#222384 Copied

Olga Barlow

Support staff

October 2, 2019 at 12:26

Hello,

1) You can manage image size that you want to display there in element setting and it’s not related to theme update. Not there was medium size 300px width, that’s why you see the images centered within block width that is much bigger – 555px. I have changes the size of the images there. Check now.
2) I have passed your issue with the continue reading button to our developers. Once they fix the problem I’ll inform you. Don’t change access before this.
3) You have added the hashtag to the Instagram element settings that does not exist, that’s why you got that bug. I have removed the hashtag and it works fine.
4) Menu is fixed. Seems styles of your child theme had less priority than the optimized file of our theme. Check the menu now.

Regards

#222415 Copied

Olga Barlow

Support staff

October 2, 2019 at 15:26

Hello,

2) Fixed.

Regards

#222430 Copied

seanseansean

Participant

October 2, 2019 at 17:34

The instagram image fitting is still not correct, the aspect ratio should be square matching the aspect ratio instagram uses. The images are displaying in a rectangle format causing the square posts to have negative space below them. We need the images to all be square in the preview like how they were before this last update.

Screenshot attached.

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for this information.

#222453 Copied

Olga Barlow

Support staff

October 2, 2019 at 17:36

Hello,

Instagram widget/element does not crop images and never cropped, it displays images user posted, if you post the vertical images you’ll get them, post the square images at your Instagram and you’ll get clean grid.

Regards

#222455 Copied

seanseansean

Participant

October 2, 2019 at 18:48

I appreciate your help but in this case you are incorrect, or maybe I used the incorrect term by saying cropped. We have another site running your theme that we have not updated yet because of all the issues we have encountered in this lastest version of your theme on the site in question, although it is showing the double posts it is correctly displaying the posts in the square aspect ratio. See attached screenshot.

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for this information.

#222463 Copied

Olga Barlow

Support staff

October 3, 2019 at 17:12

Hello,

Hm, that’s strange. I passed your request to our developers. I’ll inform you once they find a solution.

Regards

#222513 Copied

seanseansean

Participant

October 4, 2019 at 17:33

Ok, so blogs buttons not linking and our instagram widget are both not working correctly, what is typical turn around on developer solutions? Am I looking at months or days?

#222590 Copied

Rose Tyler

Support staff

October 6, 2019 at 11:39

Hello,

The problem with blog posts is fixed. Please check.
Could you, please, provide us with access to the mentioned site where the theme was not updates and images of the Instagram are displayed correctly? (wp-admin + FTP access)
Right now we not sure about the reason for the problem with the size, so we need to check it more deeply (compare settings and code on both sites).

Regards

#222657 Copied

seanseansean

Participant

October 7, 2019 at 22:49

Thank you for looking into this further.

Please contact administrator
for this information.

#222751 Copied

John Holden

Support staff

October 8, 2019 at 03:11

Hi,

Admin & FTP credential is incorrect, please check again.

Regards,
Hung PD

#222756 Copied

seanseansean

Participant

October 8, 2019 at 22:08

I apologize for that, please try these.

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for this information.

#222826 Copied

Rose Tyler

Support staff

October 9, 2019 at 09:46

Hello,

Please check the FTP access one more time – http://prntscr.com/pgtqgg

Regards

#222856 Copied

seanseansean

Participant

October 10, 2019 at 19:57

please try these

Please contact administrator
for this information.

#223001 Copied

Rose Tyler

Support staff

October 11, 2019 at 07:21

Hello,

Unfortunately, FTP access to the site with the latest version of the theme is incorrect now. Please check – http://prntscr.com/phrmxj
We can’t prosses without correct wp-admin and FTP access to both installations.
Waiting for your reply.

Regards

#223023 Copied

seanseansean

Participant

October 15, 2019 at 00:15

try this

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for this information.

#223187 Copied

Rose Tyler

Support staff

October 16, 2019 at 07:28

Hello,

FTP access that you provided redirects to an empty directory – https://prnt.sc/pjwijb Please, check and change the destination folder of the FTP user.

Regards

#223263 Copied

seanseansean

Participant

October 16, 2019 at 19:10

I apologize for all of the trouble, these are correct.

Please contact administrator
for this information.

#223330 Copied

Rose Tyler

Support staff

October 18, 2019 at 13:31

Hello,

Here is a screenshot of settings from the site where images are square – http://prntscr.com/pl2eq3 and another one – http://prntscr.com/pl2fit
If images from Instagram are shown by Hashtag, they will be square, but with the username only – you will get uncropped images. It is independent of the theme update. You can set the same settings on both sites and check.

Regards

#223507 Copied

seanseansean

Participant

October 18, 2019 at 19:29

We initially contacted you about this issue because images were unnecessarily repeating when shown by hashtag.

Why do you have the images display differently when display by hashtag or by user? Is there anyway to get the posts by user to display in the 1 to 1 ratio?

#223521 Copied

Rose Tyler

Support staff

October 19, 2019 at 09:25

Hello,

I do not see the repeating on your site – https://prnt.sc/plek7c right now. Isn’t it solved?
Depends on user/hashtag Instagram returns images in a different ratio. There is no way to show all of them square, right now. This task is in our list “To do”, but I can’t say sure when exactly developers will find and implement a solution for this, unfortunately.

Fell free to open up new topics for new questions. If you have any feature requests and suggestions, please post them here – https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-features/

Regards

#223535 Copied
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