Return to previous page

Top bar needs to be updated but it doesn’t give me the option to change it.

This topic has 8 replies, 3 voices, and was last updated 10 months, 2 weeks ago ago by Rose Tyler

LVRB

Participant

April 5, 2024 at 19:42

Hello. In customize theme appearance, I get a message that I need to update the top bar and header to the Elementor builder, but when I click and go to the builder, it doesn’t allow me to make the change. I want to maintain the same aesthetic, not alter anything in the top bar and header. Can you help me, please.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#390306 Copied Theme version: 9.3.2

7 Answers

Tony Rodriguez

Support staff

April 6, 2024 at 13:21

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.4) and core plugin (5.3.4) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

After the theme update, We kindly request that you download your header template file here: https://we.tl/t-pY5xrD7UNR -and proceed to import it using the Elementor plugin.

https://elementor.com/help/template-library/

We trust that this will effectively resolve your issue.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

#390360 Copied

LVRB

Participant

April 6, 2024 at 16:48

Hello. I have everything updated, I tried to load the file they sent me but it shows an error. I attach a screenshot with the message that indicates

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#390383 Copied

Tony Rodriguez

Support staff

April 8, 2024 at 06:50

Hello, @LVRB Love’s Rebel,

Thank you for your response.

We would like to provide some clarity regarding the issue you are experiencing with your website’s header. The primary cause of the problem is that the header on your site was constructed using an old builder, and it has not been imported using the Elementor plugin. Please note that Elementor can only import files that have been originally created with the Elementor plugin itself.

To rectify this situation, it will be necessary for you to construct a new header using the Elementor header builder.

We trust that this information will assist you in resolving the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#390548 Copied

LVRB

Participant

April 8, 2024 at 15:26

Hello.
I understand that it was developed with an old XStore plugin, but I need the new one created with Elementor to be exactly the same as the current one, with the same functions and aesthetics.

Can you create a .json file for me with the same current design?

Since I made the site when that message did not appear and creating it from scratch will take me more time than I have already been developing the site, and I want it to maintain the same aesthetics.

Please contact administrator
for this information.

#390661 Copied

Rose Tyler

Support staff

April 9, 2024 at 09:00

Hello,

Thank you for getting in touch with us.

Please check the header on your “my-account” page on desktop and mobile and change it according to your needs, then set this new header for all pages on the site.

Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Warm regards,
The 8Theme Team

#390767 Copied

LVRB

Participant

April 9, 2024 at 11:00

Hello!
In the Elementor header editor I see that they created a header similar to the one I currently have, but several of the features and aesthetics I worked on were lost.

1. Menu order changed. First come the categories and then the menu.

2. The categories are not displayed by clicking on any of them, now you have to click right on the arrow.

3. Several categories disappeared.

4. Social media buttons disappeared from the menu window.

5. When you open the cart, 2 payment buttons appear.

6. When clicking on the cart in the mobile panel, the off-canvas cart is not displayed.

7. When you click or add a product, the header counter and the product counter on the mobile panel are not updated together.

Please, I need help getting those functions back.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#390821 Copied

Rose Tyler

Support staff

April 9, 2024 at 11:23

Hello,

We appreciate your prompt response.

1/ Here is the setting – https://prnt.sc/elRN4L-CvZ-h

2/ Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3/ Do you want to show empty categories in the Mobile menu too? Curently they are hidden.

4/ Yes, currently there is no such option, please submit a request on this page – https://www.8theme.com/taskboard/
You can create an elementor template with the desired content and show it in the Mobile menu – https://prnt.sc/LLlzQmAALmKt

5, 7/ Fixed via Elementor settings https://prnt.sc/rsB8oR8Gu-9V

6/ Please submit a request on this page – https://www.8theme.com/taskboard/

Warm regards,
The 8Theme Team

#390833 Copied
Tagged: changing woocommerce navigation, modify woocommerce top bar, top bar customization, troubleshoot top bar update, update top bar, woocommerce theme editing, wordpress woocommerce themes
Viewing 8 results - 1 through 8 (of 8 total)