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Top header Cart basket not working with pop-up window

This topic has 10 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

Chris Barrett

Participant

June 14, 2023 at 11:03

I have updated to XStore v.9.1.7 and the top cart basket icon is not working.

#359382 Copied Theme version: 9.1.7 WooCommerce version: Version 7.4.0

9 Answers

Chris Barrett

Participant

June 14, 2023 at 11:38

On further investigation of behaviour of the elementor cart pop-up, products only appear in the the basket when you’re NOT logged-in. Once Logged-in the products in the pop-up do not display in the pop-up.

Please contact administrator
for this information.

#359385 Copied

Rose Tyler

Support staff

June 14, 2023 at 13:00

Hello, Chris Barrett,

Thank you for contacting us and for using XStore.

Please record a video where we will be able to see the correct and incorrect behavior.

Please make sure that you have cleared all cache.
We’ve checked your site and we do not see any problems – https://gyazo.com/19b51ae62bfea6da35fb4788a81136f4

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#359391 Copied

Chris Barrett

Participant

June 14, 2023 at 13:30

Please find attached the behaviour issue i’m experiencing with the cart basket.

Please contact administrator
for this information.

#359398 Copied

Chris Barrett

Participant

June 14, 2023 at 16:28

I presume you’re making some changes to the site but I thought id sent a screen grab of product page. Thanks Chris

Please contact administrator
for this information.

#359414 Copied

Rose Tyler

Support staff

June 15, 2023 at 07:39

Hello, Chris Barrett,

Please provide FTP access, we need to check this situation more deeply.
To create FTP access, please contact your hosting provider for assistance.

When you noticed the problem? Did it happen after an update of the theme, Elementor, Elementor Pro, or something else?

Sorry about the borders on the single product page, it is fixed now.

Kind Regards,
8theme team

#359440 Copied

Chris Barrett

Participant

June 15, 2023 at 09:46

Hello,

Thanks for the update and please find attached the FTP details as requested.

I did notice the change after the last update I performed which was both an xstore theme update and elementor / pro

Thanks Chris

Please contact administrator
for this information.

#359455 Copied
Rose Tyler

Support staff

June 15, 2023 at 16:25
Hello, Chris Barrett,

Thank you for your response.

We added the next code in your child theme:
```
add_action('wp_head', function() {
    wp_enqueue_script( 'wc-cart-fragments' );
});
```
Please clear cache and check how it works now.

Kind Regards,
8theme team
#359497 Copied
Chris Barrett

Participant

June 15, 2023 at 16:33

Fantastic! Thanks for all your help in this matter

#359502 Copied

Rose Tyler

Support staff

June 15, 2023 at 16:58

Hello, Chris Barrett,

You’re welcome!

Kind Regards,
8theme team

#359510 Copied
Tagged: basket, cart, pop up, templates, window, woocommerce, wordpress
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