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“Top Row does not remain Sticky” continued from last topic

This topic has 5 replies, 3 voices, and was last updated 7 months, 3 weeks ago ago by Andrew Mitchell

Ajaz

Participant

March 29, 2024 at 11:26

I applied the “on” option from the start of using this template but the top row does not remain sticky.

The top row is visible when I am at the top of the page otherwise it disappears when scrolling. My middle header which includes my logo and menu etc is sticky.

Not sure why this is.

Ajaz

#389072 Copied Theme version: 9.3.2

4 Answers

Tony Rodriguez

Support staff

March 29, 2024 at 12:08

Hello, @Ajaz,

Upon a thorough review of your website, we are pleased to inform you that we have not identified any issues. We have confirmed that the top header row is functioning as intended with its sticky feature enabled. For your convenience, we have attached an image to serve as a reference. https://ibb.co/wJwG5K4

Should you continue to experience any difficulties, we kindly request that you provide us with a screenshot depicting the issue. Additionally, for us to assist you more effectively, please securely share your site’s wp-admin credentials within the private content area.

We are committed to ensuring a seamless experience for you and are here to provide any necessary support.

Best Regards,
The 8Theme Team

#389085 Copied

Ajaz

Participant

March 29, 2024 at 12:22

Hi Tony,

I have tested this on Microsoft Edge and this is working. I am using Google Chrome and it does not pick up the changes.

Many thanks, for confirming.
Ajaz

#389093 Copied

Tony Rodriguez

Support staff

March 29, 2024 at 13:16

Hello, @Ajaz,

Upon review, we have identified that the issue you are experiencing may be related to cached data within your browser. To ensure optimal performance of your website, we kindly request that you clear the cache of your Chrome browser. Alternatively, you may wish to access your site using a freshly installed version of the Chrome browser to circumvent any potential cache-related problems.

We hope this recommendation proves beneficial. Should you require further assistance or have any additional inquiries, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#389106 Copied

Andrew Mitchell

Support staff

March 29, 2024 at 15:29

Dear Ajaz,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#389133 Copied
Tagged: fix woocommerce sticky row, sticky row problem, top row sticky issue, woocommerce theme support, woocommerce top row issues, wordpress sticky header, wordpress woocommerce themes
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“Top Row does not remain Sticky” continued from last topic

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