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Topic: Mega Menu Appearance for Scroll Up

This topic has 8 replies, 2 voices, and was last updated 12 months ago ago by Rose Tyler

Ashraf

Participant

November 22, 2023 at 02:58

Hi there,

I need help. when I hover the mouse over the menu, the menu opens for me, and when I scroll ) down, I see the continuation of the menu, but when I scroll up a bit, the menu disappears. I’d like it to be seen at all times.

#374355 Copied Theme version: 9.2.4 WooCommerce version: 8.3.1

7 Answers

Rose Tyler

Support staff

November 22, 2023 at 10:13

Hello, Ashraf,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with the menu visibility on your website when scrolling.

Please provide a video of the problem and let us know what device and browser you are using.
Upload the video on a file sharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#374389 Copied

Ashraf

Participant

November 22, 2023 at 10:55

Please check the video

https://wetransfer.com/downloads/3ab77de153dc517eac7edaac2d64bf1a20231122093148/10cc642e95bc7d1623ef1e9e33d9880c20231122093148/2ab95c?trk=TRN_TDL_01&utm_campaign=TRN_TDL_01&utm_medium=email&utm_source=sendgrid

#374395 Copied

Rose Tyler

Support staff

November 23, 2023 at 07:28

Hello, Ashraf,

Thank you for reaching out to us and for providing the video link.

In order to assist you more effectively, we would need temporary access to your website’s wp-admin and FTP. This will allow us to take a closer look at the issue and determine the best course of action to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#374478 Copied

Ashraf

Participant

November 23, 2023 at 07:49

Hi Rose,

Account information has been added. Please check the private content area. Thanks

Please contact administrator
for this information.

#374481 Copied

Rose Tyler

Support staff

November 23, 2023 at 16:23

Hello, Ashraf,

We’ve changed the settings of the Sticky Header via Theme Options > Header Builder. Please clear the cache and check the menu now.

Kind Regards,
8theme team

#374567 Copied

Ashraf

Participant

November 23, 2023 at 18:34

Thanks a lot, Rose Tyler. I have another issue. Please check the images

https://prnt.sc/JcbIQiJPyutb
https://prnt.sc/pM-J52of3i0x

The image slider arrow does not appear
generally its a cache issue I flush the cache but still it doesn’t appear
https://pethome.lt/sunu-parduotuve/
https://pethome.lt/kaciu-parduotuve/

Please contact administrator
for this information.

#374577 Copied

Rose Tyler

Support staff

November 24, 2023 at 10:13

Hello, Ashraf,

Please submit new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Sorry, but your question is a bit unclear to us. Please describe the problem in more detail. Here is what we see on pages you provided – https://gyazo.com/a4b353f7c47878c8017e8be72c5fb56a

Thank you for your cooperation.

Kind Regards,
8theme team

#374622 Copied
Tagged: customize woocommerce mega menu, improve woocommerce navigation, mega menu appearance, scroll up wordpress, woocommerce templates, wordpress scroll up menu
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