Transferring To New Domain | X-Store Plugin Installation Failed

Hello, Yuvi,

Thank you for contacting us and for using XStore.

Please read this article first – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ You are using XStore one 2 sites right now, screenshot we added in the Private Content area.

Site migration is not related to the theme, so we don’t have any detailed suggestions. We recommend contacting your hosting provider, because, as a rule, hosting support helps with this.

About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539
This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Yuvi,

Thank you for your response, but please follow our recommendations, do not skip them.

“The error has occurred on the activated site. Not on the different domain where I plan to migrate” – please follow next steps to be able to update the plugin:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09 – this is important.
The update the plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Also, we can do this for you, in case you provide us with the URL and temporary wp-admin access.

“I have tried but the migration fails.” – Site migration is not related to the theme. We are not sure what exactly you tried, and on what exactly step it fails, you did not describe it, but if you can’t migrate, contact your hosting provider to get assistance. Our theme does not cause any problems for the correct migration process.

We hope for your understanding.

Kind Regards,
8theme team

Hello, Yuvi,

“I see there are 4 patchers being shown. Should I apply them all. Will it help?” – with the latest XStore theme version, there should not be any Patchers, because there were included in the latest theme version.
Please do not update the Core plugin before the theme update.
In your case, you need to update XStore to v.9.1.8 version first – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and only after that update the Core plugin.
To update the theme manually, please, download XStore – Installable Archive from this page https://www.8theme.com/downloads/ , then go to your Dashboard > Themes > Add new > Upload theme > select theme archive > Install now > Replace current with upload and the theme will be updated.

“Seems that solution doesn’t work.” – as was mentioned we can help you update the Core plugin in case you provide temporary access. Did you read our documentation? Have you tried to update it via FTP?
There is another simple way to update plugins, please follow the next steps: 1/ Download a plugin from this page – https://www.8theme.com/account ; 2/ Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

Kind Regards,
8theme team

Hello, Yuvi,

To be able to answer to you we need to check the situation on your site more deeply.
Could you provide temporary wp-admin access?

Did you rename the parent theme or did changes in the files? It can be the reason for the problem.

Kind Regards,
8theme team

Hello, Yuvi,

Thank you for letting us know.

No, please do not activate the Kirki plugin to prevent conflicts with our Core plugin.

Please disable the Menu cache first (Theme Options > Speed optimization). Then go to Theme Options > Header Builder > Main menu > Font Family. Header Builder > Main header > WCAG Color. Theme Options > Breadcrumbs > Background Color and Background Image.

Kind Regards,
8theme team